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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Places needs a deep clean. Cigarette butts on the ground, on the walk ways outside the room. Was suspose to be a smoke free property. not true. Walk ways and stairs need a real good pressure washing. Grimy. One day there were chicken wing bones on the walkways. Our room smelled of Cigarette smoke. Nasty. We checked in late like 10Pm. had reserved a Queen, but got double beds. Was told had the day staff put in our request like they were suppose to have we would have gotten our request. The place seemed to be more full of peop... read more
Business response:
Thank you for your review. We apologize we were unable to provide you with the suite of your choice and were disheartened to read our accommodations did not provide the value you were hoping for. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Also, we are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attenti... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Do not stay here The room was roach infested. The area is very shady and cops were around throughout the evening. Management was to give us a refund but yet to see that.
Business response:
Shaun, please accept our apologies for the insects in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Moreover, please feel free to reach our front desk with regard to your refund as they will be happy to assist you. We value your feedback and hope to have another chance to make it up to you. Sin... read more
Business response:
Thank you for choosing our hotel for your stay. We sincerely apologize for not living up to your expectations. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible customer service No where on their site mentioned that they were only lodging essential workers only! The lady was extremely rude and wasn’t even at the desk upon arrival she refused to refund me and cancelled my stay.
Business response:
Jovonna, we regret the inconvenience you had to face and sincerely apologize that you met with anything but exceptional service. Such behavior is not normal and we will review the instance you outlined. We hope you will consider coming here in the future so we can provide you with an exceptional experience. Sincerely, Hotel Management
Business response:
Please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Horribly rude staff
Business response:
Daniel, first of all, we apologize for the behavior of one of our associates and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Too many Cockroaches running around the rooms even after changing rooms I find myself being an exterminator
Business response:
Thank you for your evaluation. We are sorry we did not provide you with a clean and comfortable room that you expected. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.