Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our convenient location and our 24-hour laundry facility. But it seems we may have missed meeting some of your expectations. We regret any disappointment and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Fara, please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure any such issues in the future. Thank you for being our guest. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your review. We regret our location was not that appealing to you and are sorry for the inconvenience you had due to the other guests on the property. We wish we had the opportunity to address the problem you had while you were here. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Shenika, thank you for being our guest. We apologize for the cleanliness issue you encountered at our hotel. Your frustrations are understood, and we assure you your feedback is discussed with our housekeeping team for review and action. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, H... read more

Business response:

First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you and your husband did not enjoy your stay, and we apologize for your disappointment with our housekeeping policy. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We will ensure our front desk staff clearly communicates our services to all guests going forward. We understand the frustration and sincerely hope you will prov... read more