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Extended Stay America - Fort Lauderdale - Davie
- Hotels
- Davie, FL
About this business
Location details
7550 W. State Rd. 84, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
I got charged for a day I was not there. I was put in Pet friendly room and couldn't breathe the whole time. There was pet feces all in the carpets of the room, the floors and surfaces were sticky, dusty and not vacuumed. There were bugs in the bed. Then I was given a bill on the 2nd day for an amount I never signed for or agreed to. I DEMAND A REFUND
Business response:
Michael, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The property is really old and you’d see multiple types of insects all over the place. The images on their website is not a true representation of how the rooms are. The room window was not cleaned for a LONG time. They don’t have any utensils, plates or cups in the room; you have to ask the front desk. They did not have any microwaveable cup/glass and offered styrofoam cups instead! The breakfast was awful. The muffins were very tiny and old. The staff were friendly though.
Business response:
Sherri, we appreciate you being our guest and sharing your observations. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also regret the concern you had with the in-room amenities and breakfast. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Very dirty
Business response:
Emaleen, thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
I requested a non smoking room and was placed in a room that smelled so bad of smoke. The kitchen cabinet were broken, it was a horrible 10 minutes. I asked to placed in another room and they didn’t have anymore. Had to make a reservation somewhere else.
Business response:
Glendalis, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We also regret the concern you had with your room and hope to welcome you back in the future. Sincerely, Hotel Management
NEVER AGAIN I had a slightly unusual request so I called ahead and got incorrect information. The staff is a bit uncooperative but it was not until I did my own cleaning of the room. There was a build up of something unworldly under the rim of the toilette. I really could not believe they could call that room clean...in any world.
Business response:
Mark, please accept our apologies for the cleanliness issue you had with our bathroom during your stay at our hotel. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
Very bad area and the people that roam around dont seem to have good intentions
Business response:
Vivian, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Please know that we take the security of our guests very seriously, so we appreciate your feedback. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Outside cleanliness
Business response:
Ben, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bathroom not clean
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue that impacted your stay. We will discuss your feedback with our housekeeping associates to ensure they are more diligent moving forward. We hope you consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Davie
How is Extended Stay America - Fort Lauderdale - Davie rated?
Extended Stay America - Fort Lauderdale - Davie has a 3.3 star rating with 2,658 reviews.
When is Extended Stay America - Fort Lauderdale - Davie open?
Extended Stay America - Fort Lauderdale - Davie is open now. It will close at 11:00 p.m.