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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not well kept rooms, but have kitchen No housekeeping for 30 days. Fresh smelling but dirty looking white (grey) towels. Runny tab. Clogged sink. Stained bed sheets and couches and chairs. $50 more pricy than the other ESAmer hotel near city center.
Business response:
Dear Sumud, We regret that your stay did not meet expectations. Housekeeping services for extended stays are scheduled, but additional services can be requested. We apologize for any concerns regarding linens, plumbing, and pricing differences. Your comments will be shared with our team to address these issues. Guest comfort is our priority, and we appreciate your input as we work to improve. We hope you’ll give us another chance in the future. Sincerely,Hotel Management
Our room was dirty. Mold in the shower. Tub and walls dirty. Floor boards peeling away from the walls. Smoke detector hanging by a wire from the ceiling. Once we called and asked where the dishes were and we received them, we had no coffee filters, soap, scrubber, etc. Had to purchase it all. The dishes barely made it possible to prepare a meal. The elevator wreaked of maijuana every night around 10pm. When I called down for TP and trash bags I was greeted with, “sure, come on down and get it.” The kitchen was dirty. The cof... read more
Business response:
Dear Jennifer, The situation you described regarding the cleanliness of your room is very concerning as we never mean to disappoint our guests in any way and are sorry you were not able to have a relaxing stay. Please know that we are wholly committed to regaining your trust and confidence; therefore, we will take appropriate measures to prevent this from happening again. We are grateful for your patience and hope you will return for a better experience.Sincerely,Hotel Management
Wouldn't even accommodate for a late check out nor had anything for breakfast besides muffins and hardly enough for what they had staying that's for certain
Business response:
Dear Jillian, We regret that your recent visit did not meet expectations and apologize for the inconvenience you encountered regarding checkout flexibility and breakfast offerings. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
this place is a mess,, no towels,dirty rooms.stay away from this place.
Business response:
Dear LAVON, We sincerely apologize for the issues you experienced with cleanliness and the availability of towels. This is not the standard we strive to uphold, and we regret that we did not meet your expectations. Your concerns have been shared with our housekeeping team to ensure immediate improvements. Guest satisfaction is our top priority, and we appreciate your input as we work to enhance our services. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Was not able to check in they computer down
Business response:
Dear Brad, We apologize for the inconvenience caused by the system issues during your check-in process. We understand how frustrating it can be, and we are working to ensure that such situations do not occur again in the future. Your input is valuable to us, and we are taking steps to improve our check-in experience for all guests. We appreciate your understanding and hope to have the opportunity to serve you better next time. Sincerely,Hotel Management
No breakfast and not enough towels. Advertising said there was a breakfast, no breakfast.I asked and he said I can put out some granola bars. I had to have a discussion about towels, 4 people two towels. Obviously not a family friendly place.
Business response:
Dear Gail, We apologize for the misunderstanding regarding the breakfast and the towel situation. We strive to provide a welcoming and comfortable experience for all guests, and we will address these concerns to improve our services. We appreciate you bringing this to our attention and will ensure our amenities are better communicated moving forward. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,941 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.