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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st room they put me in was filthy. Everything in the room, countertops, night stands, tables, bathroom, floors were nasty.A/C didnt work but the heater was on so it was warm in the room so i had to open the windows to cool it off just to listen to the freeway. Fridge didnt work and when i opened it it smelled horrible. No blankets on the bed, just a the sheets. I got in about 1:30 in the a.m. The night staff looked very unprofessional and not well kept so it explains the filthy room. The day shift was better and put me in a... read more
Business response:
Dear Clinton, Thank you for your feedback. We sincerely apologize for the condition of the first room and the issues you encountered with cleanliness and amenities. This is far below our usual standards, and we will address these concerns with our housekeeping and night staff to prevent this from happening again. We’re glad the day shift was able to relocate you to a better room, but we regret that it still didn’t meet your expectations. We hope you'll reconsider and give us another chance. Sincerely,Hotel Management
The lobby was filty. They first gave us room 301, I walked in and all off the kick plate was falling off the wall. The stove had rice stuck to the burner. The kitchen counter has rice and spaghetti on it. The floors were dirty. I went back down to the checkin counter, they gave me room 305. The kick plates were falling off the wall. The bathroom sink drain was dirty, the ledge of the sink counter was dirty. The shower curtain rod was rusty, tge shower curtain was moldy, the towel rod where you hang your wash cloth was moldy.... read more
Business response:
Dear Janet, Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered during your stay. This is far from the standard of cleanliness and comfort we strive to provide, and we deeply regret the inconvenience it caused. Your detailed feedback has been shared with our housekeeping and maintenance teams to address these concerns immediately. We understand your frustration, and we are committed to making the necessary improvements to ensure this does not happen again. We... read more
Shower heads water leak, bathtub edge leak, poor reception service, breakfast just granola bars and small muffins, supposedly available pre-packaged oatmeal was "ran out".
Business response:
Dear Tsen,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the issues you encountered, including the water leaks and the limited breakfast options. This experience does not reflect our standards, and your feedback will be addressed with our team to ensure improvements. We appreciate your understanding and hope you will consider giving us another chance for a better experience. Thank you for your input.Sincerely,Hotel Management
All rooms were filthy. Food from last person still in the refrigerator. Floors were not swept or mopped. Batheroom was filthy and didnt have any toilet paper. We wee told to remove our own trash. When we went to the trash room it was full and smelled like it hadnt been emptied in a week. We took the stairs and it smelled so bad of old trash. The continental breakfast was coffee and expired granola bars. This is a horrible place to stay, would not recommend this extended stay location.
Business response:
Dear Rebecca,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is crucial, and we are truly sorry that the cleanliness and condition of your room did not meet your expectations. We are addressing the issues with our team, including the housekeeping practices and the state of common areas. Your experience with the breakfast and trash disposal is unacceptable, and we are taking steps to ensure these problems are corrected. We value your feedback and hope you will give us another ch... read more
Business response:
Thank you for completing the survey. We appreciate all feedback.
I’ve never experienced an overnight stay as bad as this. The smell inside of the hotel was nauseating and unbearable. The room was extremely dirty, bathroom and kitchenette was disgustingly filthy. Overall, was highly concerned with the cleanliness or the lack there of, so I decided to check out early.
Business response:
Dear Diontez, Thank you for your feedback. I’m deeply sorry to hear about your experience. Cleanliness is a top priority for us, and it’s clear we fell short during your stay. We will address these issues with our housekeeping team to ensure a thorough cleaning process and improve our standards. We understand your decision to check out early, and we regret that we did not meet your expectations. We hope to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.