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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We called and told them that we were going to be a late check-in. When we arrived they had given our room away.
Business response:
Michael, we were disappointed to read about your experience and are sorry for not being able to accommodate you. We apologize for the predicament with your reservation and realize you must be frustrated. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
The front desk lady was very professional and nice,but i had been on the road for two days and get to the hotel police all in the hallway dealing with individual get to my room to settle down and take a shower and the shower is broken and dripping all night long this is suppose to be a major hotel corporation its unacceptable for $100.00 dollars a night Motel 6 maintenance is taken care of
Business response:
Cecil, thank you for staying at our hotel and for sharing your observations. We would like to apologize for the issue you encountered. Our rooms are checked on a regular basis by our engineering team, so we will have them address this issue immediately. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
There was a stench to this air and also, the room was clearly not wiped down.
Business response:
Takai, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.