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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is not a 4 star hotel. This is an overpriced dive. Enjoying the benefits of a skewed supply and demand curve. To set the tone. Refrigerator only maintained room temperature. Freezer worked. Bathroom door only cleared toilet bowl by a 1/4 of an inch. First room reeked of a smoker. 2nd room just smelled. TV takes 5 minutes to "boot" up if your lucky to get it to successfully boot at all. Just to name a few issues.
Business response:
Thank you for taking the time to share your feedback. We apologize for the concerns you had with your rooms. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Gross -- will not stay here ever again I prefer to stay at inexpensive places, so am pretty knowledgeable of inexpensive yet acceptable. This was neither. The room was grimy and stank of stale cigarette smoke. All my clothing, whether hung in the closet or kept in the dresser drawer, reeked of smoke. The mirrors were filthy. The bathroom was clean so that's a plus. The bed was slanted with a thin, lumpy mattress. I'll never stay here again.
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Rude and uncaring I was spending the night because I have PTSD and some other mental health issues. I just needed a break. My mother checked me in and asked if we could have a noon checkout instead of 11 am. The check in person was very helpful and said she would make note of it in our file. It wouldn't be a problem. The next morning they knocked on the door and I explained I had a noon checkout. They came back shortly and pounded on the door saying I needed to come down to the front desk NOW. The pounding and rude tone sent... read more
Business response:
Thank you for letting us know about the rudeness of our front desk staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind him/her our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you w... read more
Will not stay here again Tv did not work. Called front desk and they said they would be up. Called 1/2 hr later and no answer. Could not leave a message. NO ONE EVER CAME.
Business response:
Dan, thank you for sharing your feedback. We apologize our associates did not assist you with your complaint about the television. We will discuss your comments with our front office team to be more diligent moving forward. We would welcome another chance to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
I needed a place to sleep that was close to my daughters apartment. I picked the wrong hotel and won’t stay there again. Next time I’ll pay an extra $20-$30 a night to stay at another nearby hotel. Was traveling with my two sons and it was frustrating. The entire second floor smelled like weed and the smell overpowered our room one night. Our clothes even smelled like it when we left. The drains in the shower and bathroom sink were missing or just sitting there but broken. The cover on the HVAC unit kept coming open. The pro... read more
Business response:
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you and your sons back with us in the future. Sincerely, Hotel Management
The hall leading to our door smelled of smoke. Once in the room, it didn’t smell as bad, but the odor was there. Our bathtub was filled with about 2” of water. At least it was clean water, but that says something about attention to detail for cleaning. Luke at the front desk was actually the best part of our stay. He was very friendly and you can help but smile when you talk to him.
Business response:
Thank you for sharing your review. We are sorry your stay was not to your expectations and regret the issues you experienced. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. On a positive note, we are happy you liked the service delivered by Luke. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidenc... read more
Does play well with others? Took confirmation to desk, was told it was not in their system. Unsure at this time if they actually took the money, if so we paid $60 for one night, certainly wasn't worth that
Business response:
Robert, thank you for staying with us. We are sorry your stay was not a pleasant one and regret the issue you mentioned. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We hope you will consider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.