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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very outdated and dirty but for $36 that was expected.
Business response:
Dear Tiana,Thank you for sharing your feedback. We regret that the condition of your accommodations did not meet expectations, even at the price point. Providing a clean and comfortable environment for our guests is a priority, and your comments will be shared with our team to ensure improvements are made. We appreciate your understanding and hope to offer you a better experience in the future.Sincerely,Hotel Management
Property was dirty, hallways and rooms had a weird smell in them. Room was improperly cleaned. I wouldn't recommend anyone stay here honestly.
Business response:
Dear Andrea, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness is a top priority, and we regret that we fell short of providing the experience you deserve. Your concerns about the property and room have been noted, and we are addressing these matters with our team to ensure improvements. We hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Horrible It was suppose to be a non smoking room , and it was smoking, even though it said non smoking. it was so bad that my kids , myself and my husband were choking and coughing we couldn’t stay in it but long enough to take a video. Along with me beinging at high risk pregnancy it made me so sick . There was cigeratte butts everywhere , dog hair , dog poop, no sheets on the bed. It was ridiculous. The lady at the front desk was very nice. But over all we could not have stayed here at all. It was the worse of worse.
Business response:
Dear Dawnielle, Thank you for choosing us and taking the time to leave your comments. We are genuinely sorry that we did not provide you and your family with the exceptional stay you deserve. We understand how frustrating it was to have encountered smoke in our non-smoking areas, and we hope you will accept our sincerest apologies. Thank you again for bringing this to our attention, and we look forward to welcoming all of you back soon.Sincerely,Hotel Management
The front desk staff was very pleasant but the quality of the hotel was not good. Nothing like the pictures portrayed on the site. The entire place smelled of marijuana and body odor. Bugs on the towels. Wasn’t able to rest due to being worried someone would break in to our vehicle. I was told there was a security guard but I didn’t see him the entire time we were there. It was not a good experience.
Business response:
Dear Nancy, Thank you for sharing your experience. We deeply regret that your stay did not meet expectations, and we sincerely apologize for the concerns you encountered with cleanliness and security. The issues you described are not reflective of the high standards we strive to uphold. Your feedback has been shared with the team so that these matters can be addressed promptly. We understand how important peace of mind is during your stay, and we hope you will give us another opportunity to provide a more comfortable and sec... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.