Extended Stay America - Fort Worth - Fossil Creek

jason 

on Expedia

3 years ago

I didn't like how when we went to check in, after we've already make the booking, she said that they were completely booked up and that's we would have to wait for an opening and it would be first come, first serve and that she would be doing us a big favor by letting us have it first. I thought it was very unprofessional and it almost seemed like she was trying to run a scam. I think a refund should be in order. 

Nikilya 

on Expedia

3 years ago

The cleanliness of this property is extremely unacceptable. The sheets were covered in pet hair and spots. The nonsmoking room smelled like smoke. That carpet is nasty. The lady that checked us in at the worst attitude as she texted doing the entire check-in process. We did not stay at the property after discovering the nastiness of the room. Very unsatisfactory! 

Rosendo 

on Expedia

3 years ago

hotel was totally booked i did not stay at this hotel - i made the reservation through hotels.com and upon arrival was told the hotel was full. 

Anonymous 

on Expedia

4 years ago

Laundry was out of order, no coffee pot in room. Coffee pot in lobby coffee was cold. 

Rachel 

on Expedia

4 years ago

Inattentive No one ever came to the front desk lobby to check me into the room. I left the hotel after waiting 30 minutes. 

Breanne 

on Expedia

4 years ago

Hotels.com dropped the ball! Big time! Warned! Hotels.com did not even reserve a room with Hotel. We got to the hotel and they told us we had no rooms available. After traveling with my family for 9 hours we had to go driving around to look for another hotel room somewhere. Hotels.com has never done this before but I will never be using them again. I have booked over 60 rooms over the past three years with hotels.com and I will take my business elsewhere from now on! It was embarrassing and shocking all the same time.