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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need a refund Gave away our room. Didn’t have our room and just told us there’s nothing they could do. We had to go somewhere else. I had already paid and had a confirmation number and we had called ahead twice and spoke with the front desk.
Business response:
Jarrod, thank you for taking the time to show us your concern. Kindly allow us some time to look into this with the appropriate individual. Your patience and understanding are appreciated in the meantime. Sincerely, Hotel Management
Was hoping for the best… The staff upfront was extremely nice and helpful! But we unfortunately have nothing else good to say about the hotel. The hallway on the first floor smelled like animal feces and old cigarettes. The smell was so bad that our ten year old was covering his face when passing the “animal room”. The bed had stains on it, we didn’t wanna cause a fuss super late and we try to be understanding that stuff does happen. So we took off the sheet and laid our personal blankets down and slept on top of those. We w... read more
Business response:
Danielle, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee... read more
When I checked in they required a $100.00 CASH deposit. I have never paid a CASH deposit in the forty years I have been staying in hotels. I happen to carry cash for my trips and gave them the money, but I was VERY UNHAPPY that this was required for me to stay at this hotel
Business response:
Joel, thank you for sharing your feedback. We are sorry you were inconvenienced by our incidental policy. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. Also kindly know, that it will be refunded within a few days to your account once your check-out procedure is complete. We hope to serve you again soon. Sincerely, Hotel Management
This place is totally mismanaged. You shouldn't even list it on your service. 1. Trespasser banging on doors at 4:00 AM 2. No room key available entire say, was that way for at least a wk. (per employees) 3. No prior notice of required $100 cash deposit or no room. 4. Door lock did not work 5. Toilet plugged 6. Rude manager, say she didn't need to answer my questions or concerns and threatening to keep my deposit. 7 No room service entire stay. 8 Elevator floor dirty entire stay. Need I go on.
Business response:
William, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Manager was rude. Hung up on me. Card key had grape jelly all over it. If you book with Expedia you have to put $100 cash deposit down. But, you can’t get your $100 back until 8:00 the following morning after she comes to work to inspect your room.
Business response:
Sean, thank you for choosing us and reviewing your stay. We regret your disappointment with the extra costs associated with your visit. We also apologize for the unsatisfactory behavior of one of our associates. Our staff genuinely cares about providing an enjoyable visit to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this does not happen again. We apologize for this unpleasant experience and hope you will consider a second trip. Sincerely, Hotel... read more
This place was full of drug dealers and the service was terrible!! The room had no heat and they couldn’t get it fixed for 2 of the 3 days I stayed there
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I didn't like how when we went to check in, after we've already make the booking, she said that they were completely booked up and that's we would have to wait for an opening and it would be first come, first serve and that she would be doing us a big favor by letting us have it first. I thought it was very unprofessional and it almost seemed like she was trying to run a scam. I think a refund should be in order.
Business response:
Jason, thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced upon arrival and for the disappointment you had with the service provided by one of our associates. We are sorry for any frustrations that you may have had. Unfortunately, financial inquiries on reservations made through a third party site, must be made through them, and we suggest you reach them directly. If you may have any queries, then do not hesitate to get in touch with us. Thank you once again for your pati... read more
The cleanliness of this property is extremely unacceptable. The sheets were covered in pet hair and spots. The nonsmoking room smelled like smoke. That carpet is nasty. The lady that checked us in at the worst attitude as she texted doing the entire check-in process. We did not stay at the property after discovering the nastiness of the room. Very unsatisfactory!
Business response:
Nikilya, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns you outlined. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. Meanwhile, we will also address your comment... read more
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.