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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They cancelled my stay before i eveng
Business response:
Shanda, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
No good! Did not stay had a issue at the hotel
Business response:
Keisha, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothing was unique about the property at all sorry. Cleanliness would be rated on school grade system A-F it would be a D- basically only even coming that close to passing is because of the honest attempts to correct some(not all)but SOME of the problems. This comes as a major disappointment and shocker being that the services were the t O8otal opposite Services of which I received in the past the previous times I stay at this location within a couple years prior
Business response:
Thank you for returning to our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We understand your frustration and have shared your feedback with the housekeeping team to be more diligent going forward so we can improve our guest experience. We hope you will consider staying with us again the next time you are in the area so we can provide you with an experience we are known for. Sincerely, Hotel Manag... read more
Arrived in room and there were no cooking utensils, no plates, no bowls, no pans/skillets. Asked the front desk (she was very nice) and was informed that because a larger group came in, they asked for additional plates, skillets, etx so they didn’t have to keep cleaning them. As a result, all cookware was taken from other rooms and there were none to be given out. All that’s as left was a spoon and a bowl. The stove burners are very ancient and really do not get hot. Had to buy a skillet at Walmart. Stove took 15mins to be w... read more
Business response:
Thank you for your review. We regret the disappointment you had due to our kitchenware was not being available during your visit and for the difficulties you had with our stove. Your feedback has been shared with our maintenance team to make the necessary repairs. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Do Not Stay Horrible my whole floor smelt horrible. Then I went into my room where I saw bugs 🐜 and ants everywhere. I had to leave and pay for a diffrent place to stay
Business response:
Angela, thank you for your review. We are sorry for the unpleasant smell you experienced and for the insects you found in your suite. Your feedback has been discussed with the appropriate team members to address the problem you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.