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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst extended stay hotel No silverware or dishes, water running in the shower, floor constantly flooding. No shelves in the refrigerator. Completely ghetto.
Business response:
Dear Guest, Thank you for staying with us and for your honest review. Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the leaking shower in your room. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to p... read more
canceled reservation by hotel Well since they canceled our reservation on the day of our arrival due to overbooking and this is the 3rd time the hotel has done this to us, I will never book with them again. Hotels.com however was able to save the day and get us a much better better booking
Business response:
Dear Marlin V, Thank you for the feedback regarding your visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
The room was dirty when we got there they hadn’t cleaned it. It was just a horrid mess. The room smelt like urine and cigarette although it was a non-smoking room. The appliances, microwave, fridge and stove had rust and dirty. The front desk was embarrassed and she did issue our refund other than that I would never recommend this place.
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. Though we're glad that our associate at the front desk was understanding and able to process your refund, w... read more
Not a great place but is clean No breakfast, hotel seams run down. Rooms small but clean. Beds are not the best. Works in a pinch but don't recommend taking your family there. Good location. Location is the best thing about this place.
Business response:
Dear Randall, Thank you for sharing your review regarding your recent stay. We appreciate your comments about the cleanliness and the location of the hotel. However, we apologize for any shortcomings in terms of the breakfast offerings, room size, and bed comfort. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. We hope you will consider staying with us... read more
Our room did not have a bathroom door and the shower curtain was 3 feet too small so the bathroom floor got wet when taking a shower. The staff was polite.
Business response:
Dear Nathan, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your feedback.Sincerely... read more
don't stay here
Business response:
Dear Guest, Thank you for taking the time to write a review about your stay. We're sorry your visit did not meet expectations. If there are specific concerns you'd like to share, please feel free to reach out to our customer service. We value your feedback and aim to improve our services. Thank you for taking the time to let us know about your experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.