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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms not cleaned properly. Grease stains on the countertops, white refrigerator doors covered in brown stains, and sticky floors. I wiped the floor with a towel and picked up a dark residue...nasty. I recommend wearing slippers.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The place was awful... dirty, loud, and a HUGE DISAPPOINTMENT!!! Don’t stay here
Business response:
Patrick, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I never even got to stay at the Hotel y’all over booked this hotel when I got there so as a result I showed up at the hotel and was screwed out of a room they told me y’all did it twice to them in the same day so at midnight I’m driving around And I’m trying to find a room at the last minute which I didn’t thanks to you I will never use Expedia ever again on top of the lady at the gas was so rude to me I will never use that hotel either thanks but no thanks I would never recommend Expedia for the hotel.
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The Property had roaches. I reported to the front desk and the young lady mentioned the Manager was not available. My stay was scheduled for 4 days and I would have left if there was availability elsewhere. Everyday I was told no manager was on sight. This was one of my worst experiences at a hotel.
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was our pleasure serving you this time, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Well I was woken up at 9 am and told to leave that it was time to check out. After I told them the day before I would be staying a week. At 9 AM I was told to get up it was time to check out. When I responded it’s not checkout time yet I was told it didn’t matter that my room was spoken for I asked him what happened to calling your customer and ask him if they’re staying another night? I tried to call corporate she would not give me the number. When I found the number it was on the phone with corporate she came barging in my... read more
Business response:
Thank you for sharing your review with us. We are very sorry to know about your experience. We will follow up on your feedback with the appropriate individuals to get a better understanding of what happened. We appreciate your patience in the meantime. Thank you once again. Sincerely, Hotel Management
I've been stuck outside for over an hour. The phone is down at the property. No one can be reached for me to check-in to my prepaid room.
Business response:
Thank you for your patience during the situation. We apologize for the difficulty you had upon arrival. We truly regret what transpired. While we know this is not the kind of experience we want our guests to have, we hope you will allow us to deliver a better visit next time. Sincerely, Hotel Management
Never again Upon arrival no one was at desk no one answered phone. Had to make other arrangements since this establishment is not reliable or reputable.
Business response:
Robin, thank you for being our guest. We offer our apologies as our associates were not present at the front office on your arrival. Such lapse in service is not tolerated, and we assure you to look into this situation. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,768 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.