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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rename Extended Stay .. Horrible Stay Booked through you and paid. Hotel charged again a few getting as refund is Impossible. I talked to Warren at hotels and he reassured me that hotels would take care of this. Mgr at hotel is never in and property is moldy and filthy it's a BAD representation for hotels.
Business response:
Anita, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Not enough pillows or towels and had a strong odor of marihuana.
Business response:
Joseph, thank you for taking the time to share your comments. We work hard to provide a clean and comfortable environment; therefore, we are also sorry for the concerns you experienced during your visit and any inconvenience caused due to other guests. We take these incidents seriously, and we thank you for bringing this to our attention. We also appreciate your additional comments and hope to have an opportunity to host you again in the future the next time you travel to this area so we can provide you with a much better ex... read more
The photos make this hotel out to be very clean and comfortable. Not the case. Very basic and dated. The bathroom was dingy. The room is NOT as big as the picture portrays. It says there is breakfast- but BEWARE, they only serve prepackaged oatmeal out of a credenza they open up at the front desk. This stay was NOT worth the money per night.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Awful Roaches roaches roaches Wrong room with not enough beds. Reservations were made ahead of time but manager said extra bed was missing. Ridiculous
Business response:
Carrie, thank you for staying with us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Please let our office know prior to yo... read more
Dirty Restroom The restroom was dirty, urine on the seat, no towels or toiletries. The carpet looked as if it had not been vacuumed and when I told the front desk about the restroom I received the answer “we will try our best” as she looked at her phone. Also no breakfast is included as it says in the description and you will end up with the worse back pain.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Waited 15 min before anyone came to front desk and rooms were not clean and only had two very very small pillows all in all was the worse place I have ever stayed in
Business response:
Ramon, please accept our apologies for not living up to your expectations and for the inconvenience you had while you were here. Your comments have been discussed with our front desk and housekeeping team to ensure no future guest experiences the same. Please consider us again so that we can provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.