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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs Refurbishment & New Deposit Policy Accommodations are worse for wear & need refurbished. Biggest negative is $100 deposit that still shows up on my credit card a full week after checking out. I've called twice & was told it can take up to 10 days for a refund. Ridiculous & a needless hassle for a 2 day stay. On the plus side, front desk staff was friendly & helpful & it is very close to TCU which we were visiting.
Business response:
Dear Rita, Thank you for staying with us. We are sorry for not meeting your expectations. Your valuable feedback is always appreciated as it helps to improve. Also, we have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. On the other hand, it is good to know that you were pleased with our friendly staff and our l... read more
Check in was quick and easy, and the staff was very nice. The only problem was that the room was very dirty, the tv picture had a blue tint to it, and there was no cooking utensils in the room, when we asked if we could have some they said they had “limited supply on those” and had none available. The location is great if you’re going to the zoo and the trinity river right behind it was nice to walk on the path. A good deep clean on the rooms and making sure each one has a working tv and cooking utensils would make for much ... read more
Business response:
Dear Ashley, Thank you for staying with us and for your review. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We've shared your concerns with the appropriate individuals, and we're following up to figure out how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Lies about being smoke free There was a trashy appearance and even though it said they were smoke free, the place reeked of smoke. The place looked as though it was all about doing the minimum amount of effort. The main benefit was the location because it was where we needed to be.
Business response:
Dear Shawn, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that our location was convenient for your visit, we apologize for the cleanliness issues and any oversight in our hotel area. We understand how important it is to have a clean room and one that is also free of smoke, and we're sorry for not being able to make that happen for you. We are sorry for letting you down and hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Custo x benefício adequado O hotel é longe de Downtown, mas o transporte por aplicativo não é caro - US$10. Há bons restaurantes ao redor para todas as refeições. Há uma pista de corrida de 10milhas que passa ao lado do hotel! Não havia cafeteira no quarto, mas a recepção providenciou.
Business response:
Dear Leonel, Thank you for reviewing your experience at Extended Stay America. We are glad you enjoyed most of your stay and apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
The office staff somewhat rude and not very helpful When you go to the office you could stand there an indefinite amount of time before the ladies are willing to stop communicating with each other and actually help Demetrius however at night was great that's who you'd want to talk to if you needed help he was awesome did his job well the man cleaned outside also wonderful very sweet 2 ladies at the front desk rude as h*** not helpful Also if you have anything worth anything please do not leave them in the room because if you... read more
Business response:
Dear Christie, Please accept our apologies for not meeting your expectations. We aim to provide every guest with an exceptional stay, and we regret this was not your experience. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback.Sincerely,Hotel Management
The room was clean and comfortable. There was a lot of confusion at check-in. I was given a room that was occupied. We found it occupied after carry over bags up stairs and attempting to enter the room. I then had to go back to reception and get another room. The process added 35-40 minutes to the check-in process. Also, the website states breakfast is included. Breakfast is actually coffee and wrapped granola bars. Not what I would consider breakfast.
Business response:
Dear Thomas, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. Also, we are sorry our breakfast did not meet your expectations. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Property was very secluded (& quiet)
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 4.2 star rating with 1,496 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.