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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Check up I did not check in coz my daughter developed a problem on Saturday and her surgery was postponed then on Sunday her oxgen levels went very low had to be rushed to cook children's emergency room and then to ICU until friday night when she was transferred to the ward where we are upto now.
Business response:
Dear Guest, We are truly sorry to hear about your daughter’s health emergency, and we hope she is now on the path to recovery. While we understand your circumstances prevented you from arriving as planned, please know our thoughts are with your family during this difficult time. Should you need assistance, please feel free to reach out to us directly at the hotel. We hope to have the opportunity to host you should your future plans bring you our way. Sincerely, Hotel Management
Bathroom sink drain pipe has completely separated from the wall due to rust. Most of the water falls on the bathroom floor. The level of rust and the amount water that drains directly on to the floor is substantial and has definitely been an issue for a while, which leads me to believe the employee I informed of this issue was insincere when they acted surprised as I showed them pictures of the issue. It was supposed to be a non smoking room, however there is a strong persistent tobacco odor in the room and visible tobacco d... read more
Business response:
Dear Guest, Thank you for your valuable feedback. We are genuinely sorry to hear about the challenges you experienced during your stay. We deeply regret that the condition of your room and its amenities did not meet your expectations. Please know that we are taking your concerns seriously and addressing the maintenance and cleanliness issues you’ve raised. We also appreciate you bringing service-related matters to our attention, as it helps us improve. Your comments are important to us, and we remain committed to providing a... read more
Bad We booked on line. Checked in at 5, went to an event. Came back at 11, they didn’t have room for us anymore because they over booked. We were stranded.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you faced during your stay. We understand how frustrating it must have been to return after your event and find your room unavailable. This is not the experience we strive to offer, and we regret the disruption it caused. Please know that your comments have been shared with our team to ensure this doesn’t happen again. We hope you’ll consider giving us another chance to provide you with a better experience in the fu... read more
It took 4hours to get checked in. Staff was not attentive or available for most of the stay.
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. We are sorry to hear that your arrival and interactions with the team did not reflect the smooth and welcoming experience we strive to offer every guest. Your feedback is truly valued and will be shared with leadership to ensure better service moving forward. We appreciate your patience and hope for another opportunity to provide you with the level of hospitality you deserve.Sincerely,Hotel Management
Not able to get a room despite booking 1 week in advance
Business response:
Dear Guest, We sincerely regret the inconvenience you encountered during your recent visit. Securing accommodations in advance should bring peace of mind, and we understand how this may have affected your plans. Furthermore, we apologize if we failed to provide a satisfactory solution while you were here. We will review what occurred to help prevent a similar situation from happening again. Your feedback is valuable to us, and we appreciate your patience as we work to make things right. We hope to welcome you back in the fut... read more
What a waste Check in is at 3:00 at 5:15 our room still was not ready. Management was very well mannered and very polite however apparently housekeeping was nowhere on site
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased our team made a positive impression with their professionalism. However, we truly regret that your room wasn’t ready at the expected check-in time, and we understand how frustrating that must have been. We sincerely apologize for the delay and the inconvenience it caused. Rest assured, your feedback is important to us and will help us improve in the future. We hope to have the chance to welcome you back for a more seamless and enjoyable stay soon.Sincerely,Hot... read more
Not safe or clean! We couldn’t check in early because the rooms weren’t ready. No big deal. I wait until 3 and there was no one at their desk. By 3:10 a housekeeper comes in and says she can’t find the manager. Now there is 7 other people waiting to be checked in. Get to the room and the lights flickered the whole time they were on, the tv didn’t work, the stove looks like it has never been cleaned, and the headboard to the bed was scratched up. Not to mention there was a homeless person sleeping in the stairwell directly ou... read more
Business response:
Dear Guest, Thank you for taking the time to provide feedback about your stay. We deeply regret that your experience was far from the seamless and comfortable visit we strive to offer. Guests encountering delays during check-in, along with maintenance and safety concerns, are unacceptable. Your feedback has been shared with our teams to address these issues and prevent a recurrence. We understand how crucial a safe and clean environment is, and we hope to have the opportunity to offer a much-improved visit in the future.Sinc... read more
The room was not cleaned at all from previous guest. The covers on the bed were simply pulled back up, and not even fully made. There was Sonic in the fridge and freezer. There were also Dutch wrappers and the fillings left inside one of the drawers. It was all around absolutely nasty. And the facility was an unsafe environment. There were many altercations in the 15 minutes that I was on property. I was able to cancel and check out easily, partially because the desk clerk charged someone else's card for my stay.
Business response:
Dear Guest, Thank you for sharing your review with us. We genuinely regret that your stay was marred by housekeeping and maintenance oversights and concerns about the safety of our property. This is certainly not the environment we aim to provide for our guests, and we sincerely apologize for the state of your room and the disturbances you encountered. Your feedback is invaluable, and we are committed to ensuring that these issues are properly addressed. Thank you again for the valuable feedback; we hope to welcome you back ... read more
Think Twice.....Don't Do It!! We got to this location late in the evening. We were given a room that smelled of pot/smoke, a burn mark on the ceiling next to the fire sprinkler, a smoke detector that was missing with wires hanging out, a carpet that was torn up in places. There were two very flat pillows on the bed and when we asked the front desk, they stated they didn't have any more pillows. The next day we went to speak to the manager that changed our room. The second room was a bit better. However, we went to leave afte... read more
Business response:
Dear Guest, Thank you for taking the time to share such a thorough review of your stay. We're genuinely sorry to learn that your visit did not reflect the standards we aim to provide. Your feedback highlights a number of issues that clearly impacted your experience, and we understand how disappointing and frustrating that must have been. While we're glad our team was able to assist in relocating you to a more suitable room, we recognize this did not fully resolve the concerns you encountered. The conditions you described, es... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.