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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 817 263-8700.
No cutlery or dish ware even though kitchen and extended stay. Required $100 cash deposit for Expedia-never had this in ANY hotel before. Cosmetic upgrades but terribly out of date. Leaking toilet at handle nut b/c water level set too high. TV takes 5 min to S/U. Fridge had significant water condensation inside fridge. Terrible frost and freezer burn inside freezer. Must be 40 year manual defrost etc. very loud insude. Water drip from faucet. “Breakfast” = coffee and oatmeal packs-that’s it folks.AVOID AT ALL COST.
Business response:
DearANIL, We sincerely apologize for the recent experience you had during your stay. Our standard deposit procedure is in place to ensure the security of our guests' reservations, and we regret if this caused any inconvenience. We strive to communicate this clearly through our website to provide transparency for our guests. Moreover, we regret the lack of kitchenware during your stay. As an extended stay property, it's our commitment to provide these items upon request at the front desk, and we are sorry for any oversight in... read more
The property was in pretty bad shape. Mold in the tub, hallways smelled terrible, the side doors were propped open because they weren’t working with the room key. The sheets had a lot of stains and under the bed and under the oven it was so dirty we found an old knife under the over. Prob would pass on staying at an extended stay again.
Business response:
Dear Monica, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and the condition of the room were not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you. Safety and security are a... read more
DO NOT STAY HERE!!! I did not stay at this property because even though I booked and paid for my room in advance, the front desk clerk required $100 CASH deposit!!!! What kind of low life scummy hotel does that?!?!? I don't carry that kind of cash! I'm happy to give a deposit on my credit card. But, they would not accept that!!
Business response:
Dear John, Thank you for choosing our hotel for your stay. We apologize for any inconvenience caused by our deposit policy. While we understand your frustration, this is our standard procedure, clearly communicated on our website for guest awareness. We hope you'll consider staying with us again, allowing us the opportunity to provide you with a more satisfying visit. Your feedback is appreciated as we continually strive to improve our guest experience.Sincerely,Hotel Management
Tuve que ir a buscar un banco porque pidieron 100 dlls en efectivo de deposito
Business response:
Dear Pedro, We apologize for any inconvenience caused by our deposit policy requiring cash. We understandthat thiscan be unexpected, and we will review our policies to ensure they are communicated clearly to our guests. We hope this did not detract from your overall experience, and we hope to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management
My bed calapsed halfway through the night. Way to many people randomly in the parking lot. I've stayed here several times this will be my last time.
Business response:
Dear Michael, We sincerely apologize for the inconvenience you experienced during your recent stay. The comfort and safety of our guests are paramount, and it's disheartening to learn that an issue with the bed disrupted your rest. We will share your comments with our maintenance team so they can fix this immediately. Additionally, your feedback regarding the parking lot activity is concerning, and we will address this matter promptly to ensure a more secure environment for our guests. We appreciate your loyalty and would lo... read more
I was to give $100 cash deposit which i didn't have they told me i couldn't check in without and although i didnt get a room i was still charged the full about. That SUCKS
Business response:
Dear Martin, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 817 263-8700.
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.