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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My reservation that I made 2 days in advance was not honored. But they sure did charge my account. Then they would not help to transfer me to another property. Told me to find another hotel myself. A child slept in a car last night with no place to stay. So thanks a lot! Will never use Expedia or Extended Stay America again.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
It was very unclean, not organized and unhelpful staff
Business response:
Thank you for choosing our hotel and for taking the time to write a review. We apologize for the unsatisfactory service you experienced and the cleanliness issue. We will discuss your comments with the appropriate teams to ensure we deliver an excellent guest experience. We hope to regain your trust in us. Sincerely, Hotel Management
I reserved aroom and called to see if my family could come in early and I was told that I no longer had a room available without any explanation.
Business response:
Thank you for sparing some time to share your concerns. We apologize for being unable to accommodate you this time and regret the frustrations this caused. We hope you will allow us to host you and your family in the future. Sincerely, Hotel Management
The toilet did not work on my arrival! I was told someone would come to fix it the following morning but never did! Toilet paper and trash were on the floor on arrival also!
Business response:
Thank you for staying with us and for your candid review. We sincerely apologize for the maintenance issue you experienced and even more so that we did not resolve this to your total satisfaction. We strive to provide exceptional service to every guest; therefore, we are very disappointed this was not your experience. We will address this appropriately, and we hope you will give us another chance to provide you with the comfortable and restful stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Business response:
Ryan, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.