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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not impressed. Even with no smoking sign on the entry our room smelled like a cigarette. We sleep with the window open all night.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The smoke odor you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am reviewing this issue with our staff. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
My stay was not the best here. I booked the room for my wedding party so we could stay here together before the wedding. First, when we came, the hotel was having technical issues so the entire system was down for giving guests key access to rooms that they said would be fixed during our stay. Each time we had to access the room we needed a front desk person let us into the room, which was really inconvenient. This issue was never resolved during our stay here and each time we had to wait until the front desk could let us in... read more
Business response:
Thank you for taking the time to write a review about our hotel. Please accept our apologies that your stay did not meet your expectations. In response to your feedback, I will be using your comments as a training tool with our front desk staff to ensure your experience is not repeated. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Sex noises Lots of weird noises throughout the night. The room smelled like sleep smell.
Nightmare at the end of a very long day. Hotel itself was fine but they made a huge error on our reservation and tried to blame Expedia. We had paid in advance for a room with 2 beds as it was my husband , myself and our 2 sons ( 18 and 14 ). We get there later in the evening ( 9 pm ) and they only had a smoking room with 1 bed. I showed her my reservation and she couldn't do anything about it. All other hotels in the area were booked. She offered to find us a room at a sister hotel about 30 minutes away but I refused as we ... read more
unreliable Booked and paid in full a week in advance for a nonsmoking queen room and when I arrived no rooms except smoking available. Terrible experience, I expected to be compensated some how.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the requested room type was not available at your arrival date. In response to your feedback, I will be reviewing reservation procedures with my staff so that we can prevent this from happening in the future. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Eh.....nothing greaat For the "value" - no amenities in room (coffee maker in room with no coffee). Two table chairs but no comfortable chair for sitting/reading. No shampoo in bathroom. etc. etc. Grab and Go was uninspired breakfast. Orange/Apple and packaged muffins no one should be eating for nutrition...all for over $100/night. Could do better elsewhere.
disappointing Despite having booked through an online service in May for this room over 4th of July weekend, they didn't know that it was pre-paid. We had reserved a non-smoking, 2-bed room. The first room they gave us was already occupied! Hauled luggage to a 2nd room on upper floor to find room that reeked of cigarette smoke--in fact whole floor was smoking. Gave us a third room that we discovered had people's clothes hanging in it, bed unmade...obviously already occupied, Ended up with two separate rooms on two separate f... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.