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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will Not Return Carpet was torn up in our room. We were placed next to a mechical service room so some type of generator kicked on at 4:30 in the morning. The A/C unit was extremely loud. Pillows were awful, bed was hard as a rock. Would not stay here again.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Business response:
Roger, please accept my apology for not living up to your expectations during your visit. We have no excuses to offer, but we extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better stay going forward. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Business response:
Leeann, please accept our sincerest apologies for not living up to your expectations. While our attempt is to provide a pleasant experience for every guest, sometimes we fall short. We hope to have another chance so we can serve you well. Sincerely, General Manager
Never again...... This place was a disaster from the minute we walked in and only got worse. At check in there was no person at desk to help or bell to ring for over 10 minutes, she was in back office on phone. We were given a smoking room after requesting non smoking and had to have room changed. My wife has allergies and we had to ask for non feather pillows and were told they don't provide them which we knew was not true. We only got the desk to find some after threatening to check out and call corporate, funny how that g... read more
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Not happy Hotel smells like smoke,room does. It have soap and is dirty. Check into the room half a bottle of shampoo on the tub. Sheets looked like someone else was sleeping in the room. My mom drove from Florida to Maryland and did not get into midnight if it was not for that never would of stayed. Hotel looks very nice on the outside area is nice but hotel was horrible.
Business response:
Thomas, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Business response:
Dean, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Given wrong type of room at check in. Sketchy people in the halls. AC barely got cold Bed was so uncomfortable
Business response:
We apologize for not providing the specific room type you booked, and also for the inconvenience you encountered with your room. I’ll be sure to share your feedback with Front Desk and Maintenance teams in order to take corrective actions so that our future guest do not encounter the same. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Be careful From check-in to departure (less than 11 hours) told us never to return to this chain again. The whole building smells of smoke. Booked a non-smoking room due to traveling with a child; non available upon arrival; little sympathy from front desk. Room was musty not the appearance of clean. At departure no front desk attendant just a sign ( this was 830a). Cheap yes but beware
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Dont stay in room 120 I was put in room 120 which shares a wall with the utility closet. All I heard all night long was the elevator. When told of my sleepless night the manager offered nothing but a fake smile.
Business response:
Thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.