This profile has been claimed by the business owner or representative.
Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Given wrong type of room at check in. Sketchy people in the halls. AC barely got cold Bed was so uncomfortable
Business response:
We apologize for not providing the specific room type you booked, and also for the inconvenience you encountered with your room. I’ll be sure to share your feedback with Front Desk and Maintenance teams in order to take corrective actions so that our future guest do not encounter the same. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Be careful From check-in to departure (less than 11 hours) told us never to return to this chain again. The whole building smells of smoke. Booked a non-smoking room due to traveling with a child; non available upon arrival; little sympathy from front desk. Room was musty not the appearance of clean. At departure no front desk attendant just a sign ( this was 830a). Cheap yes but beware
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Dont stay in room 120 I was put in room 120 which shares a wall with the utility closet. All I heard all night long was the elevator. When told of my sleepless night the manager offered nothing but a fake smile.
Business response:
Thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, General Manager
Not recommended The place is just shy of being a public crack house. The smell of cigarettes and weed was evident as you walked out of your room.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not again Smelled like smoke. No coffee, no shampoo. Did not seem clean
Business response:
Thank you for evaluation your visit. Please accept my apology for not meeting your expectations and for the inconvenience caused. I have shared your concerns with my housekeeping and food & beverage teams in an effort to improve our overall guest experiences. Please stay with us again so that we can provide you with an improved visit. Sincerely, General Manager
Smoke smell building I stayed in the Frederick MD location- The minute you walk in the front doors the smell of an ashtray fills the air! I booked a non smoking room yet the adjoining room was a smoking room! Duh smoke will still enter the room! I was placed in an accessible room on the first floor as this was the only room left a non smoking room and it wreaked with cigarette smoke! I tried to get a refund from Expedia and I would have lost $99 - so I suffered for 2 nights with severe allergies from the smell! The bathroom ... read more
Business response:
Robin, thank you for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We sincerely hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
There was no room service and we had to take towels off maid cart. Rooms smelled horrible and seems there was a strong odor of cannibis.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Terrible I was very disappointed during my three day business stay at this hotel. The bed was hard and very uncomfortable. I requested cups for water to drink in my room which they supply at the front desk. The cups were filthy and sticky. I was given soap to wash t them!! They do not have disposable cups in the rooms. I had to go to the front desk to get new linen; when I went to the desk, no one was there. There was a gentleman ahead of me who had been waiting for 10mins. I left because I could not stand there any longer. ... read more
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, and I am sorry we missed meeting your expectations. Our brand requires us to keep kitchenware at the front desk rather than leaving them in suites. We are sorry if our team didn’t communicate this to you during check-in. We apologize for the inconvenience caused and hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.