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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended The place is just shy of being a public crack house. The smell of cigarettes and weed was evident as you walked out of your room.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not again Smelled like smoke. No coffee, no shampoo. Did not seem clean
Business response:
Thank you for evaluation your visit. Please accept my apology for not meeting your expectations and for the inconvenience caused. I have shared your concerns with my housekeeping and food & beverage teams in an effort to improve our overall guest experiences. Please stay with us again so that we can provide you with an improved visit. Sincerely, General Manager
Smoke smell building I stayed in the Frederick MD location- The minute you walk in the front doors the smell of an ashtray fills the air! I booked a non smoking room yet the adjoining room was a smoking room! Duh smoke will still enter the room! I was placed in an accessible room on the first floor as this was the only room left a non smoking room and it wreaked with cigarette smoke! I tried to get a refund from Expedia and I would have lost $99 - so I suffered for 2 nights with severe allergies from the smell! The bathroom ... read more
Business response:
Robin, thank you for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We sincerely hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
There was no room service and we had to take towels off maid cart. Rooms smelled horrible and seems there was a strong odor of cannibis.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Terrible I was very disappointed during my three day business stay at this hotel. The bed was hard and very uncomfortable. I requested cups for water to drink in my room which they supply at the front desk. The cups were filthy and sticky. I was given soap to wash t them!! They do not have disposable cups in the rooms. I had to go to the front desk to get new linen; when I went to the desk, no one was there. There was a gentleman ahead of me who had been waiting for 10mins. I left because I could not stand there any longer. ... read more
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, and I am sorry we missed meeting your expectations. Our brand requires us to keep kitchenware at the front desk rather than leaving them in suites. We are sorry if our team didn’t communicate this to you during check-in. We apologize for the inconvenience caused and hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, General Manager
Low price, but you get what you pay for This hotel offers a good deal for the thrifty traveler. It is relatively quiet, and the kitchenette is a bonus, but the staff could use hospitality training. The hallways are littered, the breakfast nook was poorly stocked (coffee, muffins, granola bars, oatmeal packets). I had an issue and tried to bring it to the attention of management, but was immediately shut down. All attempts at resolution were met with hostility from staff. Great location, but until management is improved, it's... read more
Business response:
Thank you for your comments regarding your visit. Exceptional service and comfortable facilities for every guest is our highest priority so we were disappointed to learn that your experience with us was not to your satisfaction. We have shared your feedback with our management so that we can provide a much better experience to our future guests. We value you as a guest and hope that we have the opportunity to welcome you again in the future. Sincerely, General Manager
Quiet however basic items needed were unavailable. Hotel was quiet and peaceful. However there was no shampoo or conditioner available- hotel staff could not locate ANY in the hotel, stating "we're all out".
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.