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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ho Hum Average to below average. As a business traveler this was a place to lay my head. Would not highly recommend and will not stay again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Had refund 5 minutes after checking in. Room was very dirty. Make sure you check your room before you swipe your card. Put my trip back 200 dollars having to wait the standard 2-3 days for refund. Stay away if possible.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize for the cleanliness and billing issues you experienced. In response to your feedback, I will review our billing procedures with our front desk staff as well as making sure rooms are thoroughly inspected. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
No eXtra mile Requested a recliner for my room because of recently broken ribs and couldn't sleep on bed. They have plenty of recliners but they refused to move one in to my room. I basically had to sleep in an office environment chair.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not being able to accommodate you during your stay. I apologize that we were unable to make the adjustments to your room prior to your arrival as the hotel was nearly at capacity and the only option of relocating your room was to a smoking room, which was not a viable option. Your comments were reviewed by the staff, and we will do our best to ensure that this type of experience is not repeated. T... read more
Not impressed. Even with no smoking sign on the entry our room smelled like a cigarette. We sleep with the window open all night.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The smoke odor you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am reviewing this issue with our staff. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
My stay was not the best here. I booked the room for my wedding party so we could stay here together before the wedding. First, when we came, the hotel was having technical issues so the entire system was down for giving guests key access to rooms that they said would be fixed during our stay. Each time we had to access the room we needed a front desk person let us into the room, which was really inconvenient. This issue was never resolved during our stay here and each time we had to wait until the front desk could let us in... read more
Business response:
Thank you for taking the time to write a review about our hotel. Please accept our apologies that your stay did not meet your expectations. In response to your feedback, I will be using your comments as a training tool with our front desk staff to ensure your experience is not repeated. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Sex noises Lots of weird noises throughout the night. The room smelled like sleep smell.
Nightmare at the end of a very long day. Hotel itself was fine but they made a huge error on our reservation and tried to blame Expedia. We had paid in advance for a room with 2 beds as it was my husband , myself and our 2 sons ( 18 and 14 ). We get there later in the evening ( 9 pm ) and they only had a smoking room with 1 bed. I showed her my reservation and she couldn't do anything about it. All other hotels in the area were booked. She offered to find us a room at a sister hotel about 30 minutes away but I refused as we ... read more
unreliable Booked and paid in full a week in advance for a nonsmoking queen room and when I arrived no rooms except smoking available. Terrible experience, I expected to be compensated some how.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the requested room type was not available at your arrival date. In response to your feedback, I will be reviewing reservation procedures with my staff so that we can prevent this from happening in the future. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.