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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed When we went to bed it was late and dark. In the morning we looked at the sheets and it looked like 42 people had slept in the bed without the sheets being washed and/or changed.
Unfriendly staff and dirty linens The check in staff was unfriendly and bed linens were used and dirty. I will never stay there again!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you had such issues with your room. Please accept my sincerest apology. As this hotel’s manager, I can assure you that I have shared your comments with my team to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bad Service Got to the hotel about 5:15 AM. The door was locked with a sign that said use the phone located on the wall to call for assistance as it was after hours. I called for about 20-30 minutes no answer. Finally got corporate on the line who after 5-10 minutes found a manager who finally opened the door. She was rude as asked me what i wanted and also didn't want me to check in as it was technically July 2nd and not the first. I explained to her I already paid. I finally got into the room and was able to sleep. I calle... read more
worst stay ever we are handicap, we asked for a room on the fist floor with a king size bed. the front desk clerk was so rude and told us that there is not king size bed in the hotel. she told us she could put us in a room for the night and change us to another room the next morning but we would have to remove all our belongings and wait until 1pm. this was because she put us on the third floor but promised the room would be right beside the elevator which the room was at the end of the hall the last room. it was very expens... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and we will ensure that your situation is used as a training opportunity for our staff to make sure that future guests do not share the same experience as you did. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for a... read more
Stay away! The mattress cover was disgusting! Also no hair dryers available, lame breakfast & shower had issues. I would never stay here again! And $120 a night? Only good thing about the place was the staff was friendly.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. Hair dryers are available upon request at the front desk, and I will work with our staff to ensure our amenities are properly stocked for our guests. Our team is committed to satisfying our guests, so ... read more
Poor management The worst management ever! I had booked my stay almost a week in advance, the room was not ready, the system was down and the lady at the front desk was unable to reach anyone in management who could make decisions. The room that they did give me was not ready, the front desk person offered to make the room ready for me and they asked me to stay right there as it was not safe for me to wait downstairs!
Ho Hum Average to below average. As a business traveler this was a place to lay my head. Would not highly recommend and will not stay again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Had refund 5 minutes after checking in. Room was very dirty. Make sure you check your room before you swipe your card. Put my trip back 200 dollars having to wait the standard 2-3 days for refund. Stay away if possible.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize for the cleanliness and billing issues you experienced. In response to your feedback, I will review our billing procedures with our front desk staff as well as making sure rooms are thoroughly inspected. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
No eXtra mile Requested a recliner for my room because of recently broken ribs and couldn't sleep on bed. They have plenty of recliners but they refused to move one in to my room. I basically had to sleep in an office environment chair.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not being able to accommodate you during your stay. I apologize that we were unable to make the adjustments to your room prior to your arrival as the hotel was nearly at capacity and the only option of relocating your room was to a smoking room, which was not a viable option. Your comments were reviewed by the staff, and we will do our best to ensure that this type of experience is not repeated. T... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.