This profile has been claimed by the business owner or representative.
Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty poor I will expect a refund as the shower/ tub was out of service
The bed was very dirty , a lot of hair , ask for a hair dryer and never got it .
Don't stay here Arrived late, no access to the front desk. Phone in lobby said call ext. 600 for help, phone was dead. Banged on door over 1/2 hour. No access. Worst experience ever
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you weren't able to check in to our hotel. Please accept my apology. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not what I expected Check in person was great. When I entered my room it was dirty and not cleaned from the previous reservation. I was given a second room but the Heater almost caught fire. The fire alarms went off and I alerted staff. The 3rd floor had trash in the hallway and the Qtips on the floor were gross. Bathrooms need more attention.. hair in shower and so on.
Business response:
I want to take a moment to thank you for taking the time to write your comments. Please accept my most sincerest apologies for the issues you experienced during your stay. The cleanliness and maintenance issues have been addressed with our staff and we will do a better job of maintaining our property. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Semi-ugh The front desk staff person was very helpful. The room looked worn out and was not so clean. Overall the place is sorta crappy for the cost.
Business response:
I want to take a moment to thank you for taking the time to write your comments. Please accept my apologies for the condition of your room. Your comments have been passed along to our staff so the issue can be rectified and so a better job of cleaning will be done. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
The best part was my refund.... Honestly Not so good at all. I couldn't use the tub portion of the shower. Remote didn't work and was told theycouldn't replace my batteries til the next day. Room service never came and cleaned. I paid for when size bed and was forced to keep a double because the others taken.... NOT AGAIN THOUGH.... HOWEVER..... I was given my refund for all the trouble I experienced during my stay
Business response:
Your review recently caught my attention. I also want to apologize for the inconvenience you had during your stay with us. Our staff have been addressed on these issues and we will begin working on doing a better job of providing guests with better accommodations and customer service. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Rude, unprofessional staff. Booked a queen room. Check in is at 3. Showed up at 3:30, and was told my room wasn't ready. Came back at 5:30 and was again told my room wasn't ready. I was told I could wait another 40 minutes or that my wife and I could have a room with two double beds. The front desk attendant then proceeded to tell me that she has been in the hotel industry for over ten years, and all that a reservation does is ensure that I will have A room. According to her, a reservation does not guarantee that I will get ... read more
Business response:
I want to take a moment to thank you for taking the time to write your comments. I also want to apologize for the inconvenience you had during your stay with us, especially the lack of customer service you received from our staff. This issue has been addressed to our staff on the proper communication and customer service that must be shown to guests at all times. Once again thank you for taking the time for your comments and for being a valued guest. Hopefully we will be able to meet your expectations next time around.
Better options available My first stay at anExtended Stay. Poorly run, somewhat chaotic. Little communication between front desk and staff. Front desk people need to be properly trained, bad customer service. After the fact, they are trying to make good. We'll see.
Horrible Anniversary experience Upon check-in was told no king beds were available even though we had reserved it. Then when asking for amenities they were out of most. This was for our anniversary and it was horrible. Never again
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your room type not being available is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.