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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting, rude - don't waste your money As a frequent traveler, I am appalled at how this hotel represents itself. First, I booked and prepaid for a king room using expedia, only to arrive and be told by the staff that they "only have 1 king and it's been booked for weeks". The lobby and elevator smelled of marijuna and the queen room smelled of mildew. Strangely, for a suite with a kitchenette, there were no glasses, not even in the bathroom. No luck tracking down the staff for a glass after 10 pm. No ice machine, thin wa... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
stayed overnight for Faces of America bike ride We've stayed here in the past but this was the worst experience. Bathroom door handle broke off. Turned heater on in room, smelled like dust, smoke detector came on. Had to vent the room with open windows. The stairwell on the first floor had wrapped condoms on the floor! makeup on the comforter, obviously not cleaned. room above us sounds like they are moving furniture! pacing back and forth, heavy feet. just disappointing overall.
Business response:
Please accept our apologies for your unpleasant experience at our hotel. We take the cleanliness of our rooms very seriously, and what you encountered does not meet our standards either. We're working with our housekeeping department to tighten procedures and make sure that we deliver a superb stay every time. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
no toilet paper, room key is disabled if left next to your cell phone. Got locked out twice before they told me. Not even a spoon in the room for supplies.
Business response:
We are sorry for the issue you encountered with the room key and regret the inconvenience it caused. We have shared your feedback with our maintenance team to check and fix it. Please note, kitchenware and toiletries are available at front desk as per the brand standard and are always complimentary. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Not happy, or refreshed I didn't stay , the room promised was not available. Non smoking room was bot to be had. Very late had to settle with expensive room elsewhere for a 4hr nap
Business response:
Robert, we are sorry for the difficulties you experienced on arrival and apologize for not being able to accommodate you in the room of your choice. We have discussed this situation with our team members and will use it as a training tool to ensure we deliver a much better experience going forward. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Needs renovated By that I mean everything smells like a smoking room and the a.c. units smelled mildewy. Other than that, it was as expected
Business response:
We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Disaster Upon checking in to our room, we open the door to find that the sheets and blankets were disheveled and had not been cleaned from the night prior. We were immediately rebooked to another room. We went in and turned on the heat and the smoke detector began going off and the room filled with a terrible smell. We immediately left. We were told we’d be contacted by management the following day and almost a week later haven’t heard a thing.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
When I arrived at the hotel there was no one to check anyone in. A gentleman was had been waiting for an extended period of time. When some one finally showed up, she was very rude. When I got to the room there were no cups -I had to get some from the front desk. Also, there is no ice machine in the building - you have to make ice and wait for it to freeze.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will give us another opportunity to prove we can do better on your n... read more
beds are too small for 2 persons to sleep, Beds are too small for 2 persons to sleep, worse breakfast ever ... plan your breakfast outside as there is not even cream or milk for your coffee...
Business response:
We know how important it is to get a good night's sleep and rest. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding and with our grab-and-go breakfast. I have shared your concerns with our brand leaders for making any necessary changes in the near future. Sincerely, General Manager
Its Ok if you Really need a room Check in line was long and only one person behind the counter. When I went up to my room it was hot and muggy. It was about 87 degrees outside, the windows were open and the A/C was off. I went about town with friends for lunch, shopping and dinner. I returned to my room, went to bed. When I woke up I wanted a glass of water but there was absolutely nothing to put water in. I showered, dressed and went downstairs at 8:00 am to get a glass, a cup of coffee and muffin but breakfast was not yet ... read more
Business response:
Thank you for your candid review. Although you liked our location, It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.