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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived at the hotel there was no one to check anyone in. A gentleman was had been waiting for an extended period of time. When some one finally showed up, she was very rude. When I got to the room there were no cups -I had to get some from the front desk. Also, there is no ice machine in the building - you have to make ice and wait for it to freeze.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will give us another opportunity to prove we can do better on your n... read more
beds are too small for 2 persons to sleep, Beds are too small for 2 persons to sleep, worse breakfast ever ... plan your breakfast outside as there is not even cream or milk for your coffee...
Business response:
We know how important it is to get a good night's sleep and rest. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding and with our grab-and-go breakfast. I have shared your concerns with our brand leaders for making any necessary changes in the near future. Sincerely, General Manager
Its Ok if you Really need a room Check in line was long and only one person behind the counter. When I went up to my room it was hot and muggy. It was about 87 degrees outside, the windows were open and the A/C was off. I went about town with friends for lunch, shopping and dinner. I returned to my room, went to bed. When I woke up I wanted a glass of water but there was absolutely nothing to put water in. I showered, dressed and went downstairs at 8:00 am to get a glass, a cup of coffee and muffin but breakfast was not yet ... read more
Business response:
Thank you for your candid review. Although you liked our location, It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically... read more
Will Not Return Carpet was torn up in our room. We were placed next to a mechical service room so some type of generator kicked on at 4:30 in the morning. The A/C unit was extremely loud. Pillows were awful, bed was hard as a rock. Would not stay here again.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Business response:
Roger, please accept my apology for not living up to your expectations during your visit. We have no excuses to offer, but we extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better stay going forward. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Business response:
Leeann, please accept our sincerest apologies for not living up to your expectations. While our attempt is to provide a pleasant experience for every guest, sometimes we fall short. We hope to have another chance so we can serve you well. Sincerely, General Manager
Never again...... This place was a disaster from the minute we walked in and only got worse. At check in there was no person at desk to help or bell to ring for over 10 minutes, she was in back office on phone. We were given a smoking room after requesting non smoking and had to have room changed. My wife has allergies and we had to ask for non feather pillows and were told they don't provide them which we knew was not true. We only got the desk to find some after threatening to check out and call corporate, funny how that g... read more
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Not happy Hotel smells like smoke,room does. It have soap and is dirty. Check into the room half a bottle of shampoo on the tub. Sheets looked like someone else was sleeping in the room. My mom drove from Florida to Maryland and did not get into midnight if it was not for that never would of stayed. Hotel looks very nice on the outside area is nice but hotel was horrible.
Business response:
Thomas, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Business response:
Dean, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.