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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A true roach motel, they were all over
Business response:
Gavin, thank you for your review. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Terrible. Toilet backed up and was told they didn’t have maintenance to pick up a plunger at the front desk and fix it myself. Asked for an extra pillow and told they didn’t have any that I could go buy one. Front desk smelled like weed. Bed was hard as a board. Do not recommend
Business response:
Dear disappointed, thank you for reaching out to us with your review and for being our valued guest. We are so very sorry for the uncomfortable accommodations and for the lack of assistance provided to you by our team. This is not the level of service we are known to provide and this has been addressed. We are working with our team to be sure our guests have what they need to have an enjoyable stay and always provide help when needed. We hope you will reconsider a return stay and we promise a much-improved experience. Travel... read more
Room wasnt cleaned. No TV remote. "Free breakfast" consisted of 2 different kinds of muffins, coffee, tea and hot chocolate and 2 different kinds of Nature bars. This is breakfast?
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
There is no anything such as coffee maker, glasses, cups---etc. in room, and I tried to picked up those items in the front desk and gentleman told me all the items have been run out nothing left. It's awful not to stay this chain hotels again. Never & Never to go " Extended Stay America"!!!
Business response:
Thank you for staying at our hotel and for sharing your experience. We are extremely sorry for our lack of responsiveness, and we hope you will accept our apologies. The situation you described is not typical, and steps have been taken to address the issue and tighten procedures in a few areas. We do hope you will choose us again so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Horrible! Overbooked and left clients at a lost. Manager left front office staff alone with tasks. :(
Business response:
Maggie, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is comp[letely understood, and we truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Find Another Hotel When I checked in the attendance barely said more than he need to to complete the transaction. I didn’t get any info about check out, breakfast, wifi, nothing! Then I get to the room go in the restroom and no toilet paper! Not even any extra just laying around! Then I noticed the window was cracked and I could close it as it was broken. I’ve stayed at Extended Stay before and this was by far the worse!
Business response:
Kenneth, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I was on trip with my kids and booked hotel with breakfast . There was no breakfast except for mufins. They dint have pillows, iron , hair dryer or even extra sheets. Upon asking front, they didnt have anything. Very disappointing.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay and are sorry for the inconvenience you had. Your feedback regarding lack of in-room amenities and our breakfast offerings is shared with the appropriate individuals in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Staff was rude, toilet in room was not flushing properly. Staff not helpful.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered during your stay. We have shared your concerns with the teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
I PREPAID for 2 nights, arrived and was told "NO ROOMS AVAILABLE!!!" Staff even laughed when I said I was there to check-in, as apparently I wasn't the only traveler this happened to at this location, on 04/10/2019. If I can balance my checkbook electronically, surely a hotel can balance whether they have rooms available and whether they should accept prepayments for rooms. In addition to their amusement of the predicament I was facing, due to their errors, the front desk staff said there was NOTHING they could do for me to ... read more
Business response:
Dear Guest, thank you for taking the time to share your review. We are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. It is also unfortunate our team was not more empathetic to your needs and predicament and this has been addressed with the front desk. We are happy the booking agent used was able to find you other accommodations. Please reach out to them if there are any lingering billing concerns, we are confident they can assist ... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.