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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no kitchen amenities like plates, utensils, glasses, etc. The cabinets and drawers were empty and filthy. One of the cabinet door fell off its hinges, thank goodness it did not hit me. Elevator floor, hallway rugs/carpets were dirty.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Worst hotel experience ever! This place is so nasty and has bed bugs! So pissed I brought my kids to stay here with me. We didn’t even stay the second night just left in the morning. Trash was still in our room when we arrived and the beds had a lot of stains on them. Gross!
Business response:
Dear Karinna, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Terrible service Front desk seem rude the room she claim was a quiet area did not feel peaceful. Bedroom bed frame look fifty, sheets felt itchy room supply for kitchen was short of supply very disappointed will not come back until extended stay improved on their room service.
Business response:
Thank you for your review of your visit to our hotel. We are sorry we did not fully meet your expectations and that you were inconvenienced by the service issues during your stay. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Ansuria, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Oscar, thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Place smelled and was very outdated / Poor service / Expedia couldn't give me a receipt which I need and asked for 3 times and I still don't have - Worst experience ever
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I made a reservation through Hotels.com on Saturday March 23rd to Sunday March 24th. I arrived to the hotel, Extended Stay America - Fremont - Newark, at around 1:50am and I was told there were no rooms available. I asked to speak with the manager to get some assistance and was told there was nothing they could do and to just book another room somewhere else. When I asked if I was gonna get a refund for the room I had originally booked I was told to contact Hotels.com.
Business response:
Dear Valued Guest, Thank you for sharing this review and the details surrounding your recent stay. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks ag... read more
HORRIBLE!!! Since me and my fiance arrived on day one we had horrible customer service treated us rude gave us a very smelly room the first time, we asked for a sec room and it was dirty, smelled, had beer bottles everywhere, trash was full, towels dirty, window open, hole in the wall, fire alarm covered up, and just all around dirty, and then the third one was better, but found it not to be wiped down "looked clean" missing towels asked for more towels and pillows had no response from downstairs at the desk. When we were le... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,927 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.