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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Business response:
Robert, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
quick check in. Staff at night seem to not help very much u less a manager is on sight. The shower leaked all night. Walked in the bathroom and noticed a cockroach. Thin walls. Advised the front desk and they didn’t help with offering a new room. Slept 2 1/2 hours. Wouldn’t recommend to those staying for work or actually needing some sleep.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
NO TV connection. Poor cleaning.................................................................
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
room not clean t v remote in op.reported issues no one showed any interest ln solving issues
Business response:
Thank you for taking the time to review your stay with us. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Roach Hotel This hotel has roaches and the hotel staff is aware yet they do nothing about it nor do they assist their customers in relocating to a new clean room.
Business response:
Thank you for being our guest. This is not the type of service our hotel is known for, and we are sorry that our staff was not attentive to your needs. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your concerns with our staff, and we are taking steps to ensure that these mistakes are not repeated in the future. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincere... read more
I couldn’t fill the bathtub with hot water: their plug in the room was broken. I checked in around 5pm. And, I checked the bathtub at first because taking bath is my best priority for staying hotel. I asked to change the room around 5:30. For sure, their rooms are not full. But, they said “No”, and “ All rooms are same. Just same. All of them CAN’T fill bathtub with hot water.” I asked once more. “Every single room?” And, they said “YES!”. “So, what’s the meaning for the plug in the tub?” They didn’t know the meaning.
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you encountered in your room. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have asked our maintenance team to fix the problem you mentioned. We have also discussed your feedback with our staff to see what went wrong and where we fell short. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Manag... read more
Staff was rude upon check-in and when asked questions. The room was dirty, smells horrible, 1 mini bar of soap (no other items provided) and no housekeeping service during your stay. The halls reek of marijuana. Booked a double queen room with breakfast. Received a room with 2 "full" size beds. The only items they provide for breakfast is terrible coffee, granola bars or instant packets of oatmeal...No ice machine on the property, no spa or bathrooms in the pool area. NOT EVEN CLOSE TO A 2.5/3 STAR LOCATION..
Business response:
Dear Guest, thank you for choosing our hotel for your travel needs and for the valued feedback. We are so sorry you were disappointed in our services and amenities. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We also advertise a "Grab n Go " style breakfast which is complimentary, not your traditional continental breakfast. We apologize for the misunderstanding and for any disappointment... read more
A true roach motel, they were all over
Business response:
Gavin, thank you for your review. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Terrible. Toilet backed up and was told they didn’t have maintenance to pick up a plunger at the front desk and fix it myself. Asked for an extra pillow and told they didn’t have any that I could go buy one. Front desk smelled like weed. Bed was hard as a board. Do not recommend
Business response:
Dear disappointed, thank you for reaching out to us with your review and for being our valued guest. We are so very sorry for the uncomfortable accommodations and for the lack of assistance provided to you by our team. This is not the level of service we are known to provide and this has been addressed. We are working with our team to be sure our guests have what they need to have an enjoyable stay and always provide help when needed. We hope you will reconsider a return stay and we promise a much-improved experience. Travel... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,927 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.