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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t like how in room 101 the tv was broken. We had to switch to 116, get to 116 and there wasn’t a remote staff made us to get the one from 101. The WiFi wasn’t connecting so we couldn’t watch Netflix.
Business response:
Thank you for reviewing your stay. We apologize for the difficulties you had with the TV in your initial room and for the inconvenience you had with our internet service. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned. Also, our service provider has been made aware of the problem with the Wi-Fi, and we are working to ensure we have the proper connectivity throughout the hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Sin... read more
Trash If anything doesn’t work, don’t expect the staff to help because they won’t.
Business response:
Thank you for reviewing your stay. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Manag... read more
Bad
Business response:
Robert, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
quick check in. Staff at night seem to not help very much u less a manager is on sight. The shower leaked all night. Walked in the bathroom and noticed a cockroach. Thin walls. Advised the front desk and they didn’t help with offering a new room. Slept 2 1/2 hours. Wouldn’t recommend to those staying for work or actually needing some sleep.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
NO TV connection. Poor cleaning.................................................................
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
room not clean t v remote in op.reported issues no one showed any interest ln solving issues
Business response:
Thank you for taking the time to review your stay with us. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Roach Hotel This hotel has roaches and the hotel staff is aware yet they do nothing about it nor do they assist their customers in relocating to a new clean room.
Business response:
Thank you for being our guest. This is not the type of service our hotel is known for, and we are sorry that our staff was not attentive to your needs. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your concerns with our staff, and we are taking steps to ensure that these mistakes are not repeated in the future. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincere... read more
I couldn’t fill the bathtub with hot water: their plug in the room was broken. I checked in around 5pm. And, I checked the bathtub at first because taking bath is my best priority for staying hotel. I asked to change the room around 5:30. For sure, their rooms are not full. But, they said “No”, and “ All rooms are same. Just same. All of them CAN’T fill bathtub with hot water.” I asked once more. “Every single room?” And, they said “YES!”. “So, what’s the meaning for the plug in the tub?” They didn’t know the meaning.
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you encountered in your room. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have asked our maintenance team to fix the problem you mentioned. We have also discussed your feedback with our staff to see what went wrong and where we fell short. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Manag... read more
Staff was rude upon check-in and when asked questions. The room was dirty, smells horrible, 1 mini bar of soap (no other items provided) and no housekeeping service during your stay. The halls reek of marijuana. Booked a double queen room with breakfast. Received a room with 2 "full" size beds. The only items they provide for breakfast is terrible coffee, granola bars or instant packets of oatmeal...No ice machine on the property, no spa or bathrooms in the pool area. NOT EVEN CLOSE TO A 2.5/3 STAR LOCATION..
Business response:
Dear Guest, thank you for choosing our hotel for your travel needs and for the valued feedback. We are so sorry you were disappointed in our services and amenities. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We also advertise a "Grab n Go " style breakfast which is complimentary, not your traditional continental breakfast. We apologize for the misunderstanding and for any disappointment... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.