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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room a need to clean and the phone wasn't working also, the refrigerator is not working
Business response:
Dear Paul, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we apologize if we missed something. Please give us another chance to exceed your expectations. Sincerely, Hotel Management
La TV no sirve, les comentamos en recepción y en los 2 días que estuvimos ahí no fueron a arreglarla
Business response:
Dear JOSE, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you during your stay. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay yo... read more
Horrible experience Rooms were dirty we asked for our room to be cleaned and didnt receive any service we also asked for new towels and face towels and didnt recive any overall a horrible experience
Business response:
Dear James, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the lack of response to your requests for room service and towels. This is not the level of service we aim to provide, and we are addressing these concerns with our team to ensure improvements. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations. We appreciate you bringing this to our attention and hope to welcome you back for a better experience.Sincerely,Hotel Management
The bathroom wall's were dirty, floors were dirty
Business response:
Dear Tim, Thank you for your feedback. We have strict quality control standards to prevent the issues you experience. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The cleanliness and room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We would like to invite you back to experience the stay you expect and des... read more
DISCRIMINATION AND HOMELESS SHELTER I did not stay their, the room and furniture looked like a homeless and drug shelter. I noticed that the hotel put all the people of color in Building B and the well dress white couples in building A. I went back to the front desk and requested a refund and at first the clerk said I had to go through the appt I reserved through and once I informed them that I was going to contact the police, the Fremont News Paper and call the apps while on site to inform them the low budget hotels that th... read more
Business response:
Dear Clora, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The hallways smelled like dirty pet urine, very disgusting and disappointed. We couldn't sleep the first night because of the awful smells and pet dogs barking at the next door guests rooms. We cancelled our reservation for the second night and got our refund back, would never recommend this hotel.
Business response:
Dear Mostafa, We've received your feedback and want to assure you that we have strict quality standards in place to prevent the issues you experienced. Our goal is to offer clean, comfortable suites at an affordable price for our guests. We apologize for the unacceptable cleanliness and room conditions you described and will address this with our staff. Additionally, we're sorry for the dog barking. Please let our front desk know if this happens again. Thank you for choosing us. We appreciate your business.Sincerely,Hotel Ma... read more
Broken pipes mess dirty
Business response:
Dear Jennifer, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. Your comments are important to us, and we are addressing the issue to ensure a better experience for our future guests. We hope to have the opportunity to provide you with a more comfortable stay next time.Sincerely,Hotel Management
Worse hotel Worse hotel I ever stayed out no shampoo, one looked like used toilet paper. I had told them if they can do a first floor because from playing football have mess up back and knee. The front lady was sorry i only got 3rd floor only but it's by the elevator. Once i got my key i used the elevator the room was down the hall long walk with two lounge.
Business response:
Dear Eduardo, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had with the room not being well stocked. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. Also, we regret that we could not honor your room request on the lower floors. We appreciate your comments as they will only help us improve, and in respo... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.