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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a reservation for Friday night initially, but because of flight cancellation we couldn’t arrive till Saturday. We called Friday night to inform. When we arrived Saturday the room we reserved was NOT ready. They contacted us later to inform us it was ready. When we went to our room, it was not cleaned from last guest- bed unmade, food on counter, dirty towels. They gave us another room. That evening there was a cockroach on the bathroom counter!!!💁 we thought it was non-smoking but we could smell cigarette smoke. The ... read more
Business response:
Dear John,We sincerely apologize for the frustrating series of events you encountered. A clean and fresh environment is our priority, and we’re disappointed that this was not reflected in your stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these matters seriously, and we thank you for bringing this to our attention. Please note that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to imp... read more
This property didn’t have no pots or pans when they offered a kitchen, i went to buy food to cook because they offered a kitchen but they said they ran out of pots or pans, i should get a refund for this. I was not given the amenities i was waiting for and the whole reason why i booked this hotel but they didn’t have it.
Business response:
Dear Katie,We sincerely apologize for the inconvenience you faced regarding the kitchen amenities during your stay. We understand how important it is to have the amenities you expect, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address this matter with our team to ensure that our inventory is adequately stocked and that such situations are handled more effectively in the future. Your feedback is appreciated, and we hope you will give us another chance to prove that we are commi... read more
Clean your hotel When you cannot even take the time to vacuum the hallways - you know its only about the money. This hotel is dirty and needs TLC and not property managers who only care about $. Great property potential but the people don't care how clean it is. Basics and that's it!
Business response:
Dear Kim,We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and welcoming environment is a top priority for us, and we regret not meeting our standards in this instance. Your concerns about the condition of the hallways and overall care of the property have been noted, and we will ensure that our team addresses these areas. We appreciate your comments and will use them to make improvements, as guest comfort and satisfaction are very important to us. We hope you will give u... read more
poor maintenance (place was filthy) throughout the entire building. The shower wasn’t working. Bedsheets smelled like dirty. There may have been some kind of bed bugs ‘cause I was ver itchy. And they run out of “breakfast”( coffee and muffins) @ 8:00 Definitely not going back .
Business response:
Dear Eufracia,We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We understand that every detail matters. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Managem... read more
The hallway smelled weird/awful. A smiley face was drawn on the ceiling in red. A drunk/high man yelling and moving aggressively in the parking lot. Felt very unsafe.
Business response:
Dear Jennifer,We apologize for the issues that compromised your stay and regret any discomfort this may have caused you. We take incidents of this nature seriously, and we will address these with our team. Your safety and well-being are our utmost concern, and we are dedicated to ensuring a secure and inviting environment for all our guests. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to t... read more
Tweakers homeless around and bad thrombosis with cockroach
Business response:
Dear Serena,Thank you for sharing your concerns regarding the hotel's environment. We regret any distress or inconvenience experienced. We take the issues you've raised seriously, and this will be addressed by our team to ensure our property meets the highest standard our guests deserve. Please note that your safety and comfort are our top priority. As a safety measure, we closely collaborate with the local police to ensure a safe and secure environment for all our guests. We hope you will give us another chance to provide y... read more
The room was dirty and the shower had cockroach.
Business response:
Dear Mohammed,We sincerely apologize for the unpleasant conditions you experienced. We understand how upsetting this must have been for you, and we regret falling short of your expectations. We want to assure you that this will be addressed with our team and ensure that similar incidents are prevented. Please note that your comfort and well-being are our top priority. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experi... read more
the staff was rude when i checked in. I wasn’t aware of a deposit. The bed was dirty. I didn’t get my refunded deposit.
Business response:
Dear Kazandra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,971 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.