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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ewww So I have not slept in the bed yet... but the room smells like cigarettes, there was a stain on the floor and Pincher bug on the floor. The bed spread and pillows look old and Raggedy
Business response:
Amy, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Dirty sheets unchanged from last guest
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Business response:
We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, General Manager
Never again! 1. Terrible location with respect to getting into the single entry drive or exiting the property. Traffic is terrible at any time of day, and the flow into & out of this property needs help! 2. There is no ice maker on the entire property. Really?! To have to leave just to get ice is ridiculous! 3. On a positive note, the AC works well. Since we happened to be in the area when the highs reached into the upper 90's, this was a very good thing.
Business response:
We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We also regret any other inconvenience caused. Thank you for being our guest, and we hope to welcome you back soon. Sincerely, General Manager
Hotels.com overbooked so we couldn't stay Hotels.com overbooked, didn't get to stay here. The hotel clerk was a sweetheart, and apologized many times, we realize it wasn't her fault. We'll try to stay there again if need be, again, wasn't their fault.
Business response:
David, thank you for your feedback. We apologize for the issues you encountered due to third party website. We look forward to accommodating you again on your next visit in the future. Sincerely, General Manager
Tesla employer Fire alarm went off twice while trying to sleep these were false alarms.
Business response:
Gene, we sincerely apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We hope you will consider it as isolated and give us another opportunity to offer you a more restful night's sleep on your next visit. Sincerely, General Manager
Last Choice If I have other choice I would. The hotel is outdated. Need to remodel entire facility.
Business response:
We're extremely sorry our hotel did not meet your expectations. We agree there are areas of the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again. Sincerely, General Manager
Never coming back I came there then was in line a couple came in after me I got skipped because I was asian
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Close to high way No room service. No one make up and clean roomo. No response for request. No repairs for broken curtains. Bad breakfast. No worth for the fees.
Business response:
Tony, thank you very much for taking the time to review our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a much better experience for every guest entering our doors. I hope you will give us a chance to impress you o... read more
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,619 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.