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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When checking in and received my room card I asked the attende which hall way my room is ( there's only two hallways.. left or right) and he tells me rudely that it says on the wall.. as if there are many rooms you can't tell which ones are the hundreds on the right or what?
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Absolutely awful experience. I don’t expect much from bargain hotels; namely a comfortable bed and hot water. This facility failed in delivering hot water and couldn’t tell me when it would be ready. The consequence of that was me scrambling to another hotel at 8am and being 3 hours late to my friends wedding. While they refunded my second night they would not refund the first night despite being unable to supply a basic need. Very disappointed since the other experience I had with extended stay hotels in Tyler, Texas severa... read more
Business response:
Kiran, thank you for your stay at our hotel. We appreciate you sharing your candid feedback with us and we sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Apesar da equipe do hotel ser solícita, não houve arrumação e limpeza do quarto. Não ficou claro para mim, durante o processo de reserva do quarto que estes serviços não são oferecidos pelo estabelecimento.
Business response:
Thanks for taking the time to post a review. We are sorry as you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your feedback will be shared with the appropriate team so that we can make our future guests visit a memorable one. We hope to host you back in the future so that we can provide you with a much better exp... read more
The customer service was horrible I got question on why I was checking in late as if it was any of their business the lady at the service desk was extremely rude would never choose this hotel again
Business response:
Ramon, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Do not stay here Will never stay there again
Business response:
Raymond, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Worst experience I ever had staying in this hotel very dirty and and the front desk Manager was very rude and disrespectful
Business response:
Thank you for reviewing your stay. Please accept our apologies for the cleanliness encountered while you were here and for the behavior of our staff. We assure you that we have discussed your concerns with our housekeeping teams, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us another chance to provide you with a better experience. Since... read more
Rooms were sold out even though I had a reservation. Had to travel to another facility to get a room. Took more than 45 minutes to check in.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,619 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.