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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot food, bad wifi, only clean house when live more than 7 days, not good
Business response:
Katie, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We assure you that... read more
Very basic amenities. Noise from freeway. Price reasonable but you get what you pay for.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Don't go here The room is old and dirty. Lighting was also bad. Bedroom sheet is old and dirty
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not worth the savings. Smelly room. I was not happy with my stay. My room smelled like mold. The bed smelled too. It was a cold night. When I turned the heater on, a burnt smell was blowing out of the heater so I had to turn it off. I slept in my jacket. Horrible night.
Business response:
Angelica, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
No staff. No staff around - had to wait for 27 mins before someone came to reception .
Business response:
Thank you for choosing our hotel and for your candid review. Because we know how important a first impression is, your comments will be shared with our team to prevent another such occurrence in the future. We know there are many hotels in this area from which to choose, and we hope you will come back to see us for a warmer welcome and a more satisfactory stay. Sincerely, Hotel Management
Below average The room was in rough shape and customer service was dismal, along with no coffee provided or stocked in the morning.
Business response:
Jonathan, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
I’d rather sleep in my car! Room still had previous occupant’s belongings. When I let the front desk know about the condition of the room they didn’t believe me. Basically called me a liar. NEVER STAY AGAIN! I’d rather sleep in my car!
Business response:
Kelly, thank you for your review. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. We provide thorough training to all our associates, and we will surely redouble our efforts. We encourage you to try us again in the near future for a much better stay. Sincerely, Hotel Management
NEVER again..... When you pay for a hotel room for over a week, I'd at least think they'd grab my garbage or switch out towels. (Finally, got clean towels on 3rd day after complaining, and told where garbage can was located outside to dump our own).. They couldn't even put kitchen items into room, we had to ask and then make two trips to get them (which weren't clean, and bagged in a trash bag for us to pick up)..
Business response:
Dwight, we apologize for the disappointing stay you had with us. Being an extended stay, it is our hotel policy that all the towels are to be exchanged at the front desk anytime and complimentary. We have kitchenware for your suite available and kept at the front desk to ensure its cleanliness on arrival, and our team gladly delivers these items to your suite. We are sorry this was not communicated to you on arrival, and we do hope you will stay with us another time so we can provide you with a much more enjoyable experience... read more
Bad experience. TV wasn’t working, 3 out 5 lights in the room weren’t working. Talked to front desk & they said nothing can be done until next day
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,581 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.