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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Stay Ever! This was my worst stay in a hotel! The room was not clean, we saw a spider on the bed! There was no hair drier in the room. The hotel didn't even have an ice machine and the breakfast is a complete joke! Don't stay here!
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Air conditioning did not work Air conditioning did not work, hotel did not have another room to move me. They stated they were going to refund our reservation.
Business response:
Thanks for being our guest and sharing your review. We are sorry you couldn’t experience a good night’s sleep due to the maintenance issue which impacted your stay. The HVAC unit of your room is being inspected and rectified by our maintenance team. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Not good for stay over one night It's clean to me for my urgency live However, it's free wifi broken and breakfast suck Most important is that it is not cheap for one night However, it's location is very good between highway 680 and 880
Business response:
Brian, thank you for choosing us for your overnight stay. However, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
It wasn’t good... couldn’t get a room til 3 came at 12 noon , bed hard as bricks furniture was old and the bathroom sink was leaking
Business response:
Lee, we are sorry for the wait time issue you had at the time of check-in and for the inconvenience you had due to the maintenance issues in your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Booked a room in advance arrived and no rooms available and then took over 3 hours for exoedia to find me another hotel
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
My only option under $300 AC/Heat was rattling so bad I couldn’t use it. There was popcorn ceiling on my chair and floor. I’m not sure how that ended up there.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Extremely noisy! No hair dryer and the TV remote did not work.
Business response:
Jeanie, thanks for being our guest. We apologize for the noise issue you experience and regret the inconvenience caused. Please note, our front desk is available to resolve issues, and we are sorry we were not aware of these problems as we would have been happy to resolve or move you to another suite. Thanks again for being our guest, and we hope you will return to have a much better experience on your next trip. Sincerely, Hotel Management
Only extended stay with poor customer service The night man at the front desk was so rude he I left me stay early and felt terrible. I wish I could remember his name, but I wasn’t the only person who caused issues with.
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us, and we hope you will allow us the opportunity to regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,581 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.