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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a a place to stay. It's not easy to get on internet. The room smell awful,the lights are out of order . I request to fix them, but next day they are still not working. The breakfast didn't serve muffins only oatmeal.
Business response:
Thank you for your feedback. We are sorry for the difficulties you experienced and apologize for the inconveniences. The cleanliness and room condition you described is unacceptable as we always strive to provide clean and comfortable suites. We are meeting with our staff members to discuss this situation and reiterate the importance of customer service and attention to detail. We invite you to come back and enjoy the changes we will be implementing and to experience the stay you deserve. Sincerely, Hotel Management
Worst hotel experience ever When I arrived, with proof of my reservation, I was told they didn't have any rooms, so I had to scramble last-minute to find another hotel. I didn't get to sleep until after 5 AM, and I had to pay more for the other room than I had paid for the original reservation at Extended Stay.
Business response:
James, we appreciate your taking the time to provide feedback, and we are sorry we were unable to accommodate you this time, and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you again. Sincerely, Hotel Management
Not staying here again You cant find anything crappier than this. Room is aweful. This building is next to freeway. The windows are not blocking the sound. We couldn't sleep. I am not staying here again.
Business response:
Krish, please accept our apology for the problems you encountered with your room. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your comments have been shared with the entire team in an effort to ensure a better experience going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Ewww So I have not slept in the bed yet... but the room smells like cigarettes, there was a stain on the floor and Pincher bug on the floor. The bed spread and pillows look old and Raggedy
Business response:
Amy, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Dirty sheets unchanged from last guest
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Business response:
We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, General Manager
Never again! 1. Terrible location with respect to getting into the single entry drive or exiting the property. Traffic is terrible at any time of day, and the flow into & out of this property needs help! 2. There is no ice maker on the entire property. Really?! To have to leave just to get ice is ridiculous! 3. On a positive note, the AC works well. Since we happened to be in the area when the highs reached into the upper 90's, this was a very good thing.
Business response:
We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We also regret any other inconvenience caused. Thank you for being our guest, and we hope to welcome you back soon. Sincerely, General Manager
Hotels.com overbooked so we couldn't stay Hotels.com overbooked, didn't get to stay here. The hotel clerk was a sweetheart, and apologized many times, we realize it wasn't her fault. We'll try to stay there again if need be, again, wasn't their fault.
Business response:
David, thank you for your feedback. We apologize for the issues you encountered due to third party website. We look forward to accommodating you again on your next visit in the future. Sincerely, General Manager
Tesla employer Fire alarm went off twice while trying to sleep these were false alarms.
Business response:
Gene, we sincerely apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We hope you will consider it as isolated and give us another opportunity to offer you a more restful night's sleep on your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,581 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.