Extended Stay America - Fremont - Warm Springs

Never Again 

on Expedia

13 years ago

Got dirt? Oh, yes! Rubbing the bathroom sink and counter turned a paper towel black! Sheets had stains on them. Pillows smelled like dirty hair. When I reserved in advance, I asked for a ground floor room, so they gave me a third floor room, because at 5:30 pm, the "only" ground floor room had not been cleaned. The staff were congenial but unconcerned, even though I was limping badly and was having trouble managing their luggage cart on my own. 

darrin H 

on Expedia

13 years ago

I stayed the night, because i live in the valley and work in fremont. i had picked up my key in the afternoon, before work, and when i got off work at 4am, my key to the room didnt work, i had just worked 14 hours at that point, very tired. i had to go to the front desk, they fixed it, after waiting for some time for them to stop talking to someone. the room was nice, but customer service could use some work. not happy. 

M. A. 

on Expedia

13 years ago

Smelled like Banglore in our room We had a tough time enjoying this hotel because the only room available had a very foul curry smell to it that wouldn't go away. Our only options were to pick between that room and a smoking room... so basically we had to choose the lesser of two evils. Needless to say, that smell impacted our romantic time too--since this was the only night we had to spend with each other, and the VERY STRONG smell of the room wasn't too romantic. 

anneshome 

on Expedia

13 years ago

The extended stay that was gross OMG I was extremelt disappointed from the time I checked in. No towels, room had the smell of urine. The staff was inable to help. No fresh towels, could not provide a hair dryer. Just the worst time. Sorry ESA I won't be back 

anneshome 

on Expedia

13 years ago

To my disappointment the stay was bad! When I checked in, the room was not stocked with towels and not very clean. I asked for a hair dryer, am nd they said they did not supply them. In eight days my room was never serviced. There was mildew on the shower curtain and the tiolet also showedmildew ring.I ahve complained to corporate and the regional management. 

Kevin 

on Expedia

13 years ago

Very Bad Experience I booked a queen but arrived to find that there was only rooms with twin beds left. It didn't end there though, the check-in process took over 30 minutes even though it was 3am and the lobby was empty. Once we arrived at the room one of the beds smelled like someone had just slept in it. The worst part was that the shower kept leaking all night; it was like water torture. 

William 

on Expedia

13 years ago

Worst Hotel EVER The AC did not work in the room. The hallways smelled like alfalfa or hay. The hotel was paid directly via my card on the HOTELS.com website. I was asked to pay again when I checked in. On my second day I was asked to pay again as they did not have anything on file stating the room was occupied or paid for. On the 3rd night someone from the front desk actually came in and opened my room and walked in. When I asked what she wanted, she stated the room is listed as unoccupied and not paid for. I had to go to f... read more

Anonymous 

on Expedia

13 years ago

Dirty Hotels I booked through Expedia and received the worst room in the hotel. The room was dirty. The bedding looked like it had seen it's day long ago. I was moved to another room that on the surface looked better, but as I stayed I saw the same dirty conditions. 

aj 

on Expedia

13 years ago

hotel extended stay in fremont,ca first of all the check in time is 3 pm which is not good . the room has no phone service so if u want anytthing u have to go down to receptionist... there is no shampoo in the bathroom.