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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was Awesome,check in was fast,the place was very peaceful and the room was sooo comfortable I will recommend this place and I will come again
Business response:
Dear Deidra, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
The smoke detector chirped all night. Indicating batteries need to be changed. The heater/fan was damaged and the remote for the heater would not work. Room 434. Doubt i would recommend this hotel to friends.
Business response:
Dear VINCENT, We hope you will accept our sincere apologies that you were inconvenienced by issues in your room Thank you for bringing this to our attention. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Sincerely,Hotel Management
Cockroaches, dirty and outdated cheap beds. We immediately asked for a refund and staff was very nice about it kinda like it happened often
Business response:
Dear maria, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
All the towels plus the bed linings had hair on them. So disgusting! Definitely they need to improve their cleaning practices. The hair was everywhere highly visible. Like if someone shave and clean with them. I would not recommend this place.
Business response:
Dear Claudia, thank you for staying with us. We are sorry for the inconvenience you had during your stay. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will implement, and experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.