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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Give it a miss. This hotel leaves a lot to be desired. The rooms ard worn and need renovation. Advertised as a suite hotel our rooms had no facilities such as cups, cutlery, crockery, coffee maker etc. We had to ask for these to be supplied. The curtains were worn and looked moldy. Breakfast was Advertised but no muffins were available. I recognise that this is a budget hotel however advertising and not delivering services and/ facilities just isn't acceptBle.
Business response:
Dear John, Thank you for choosing us and also for your review. We aim to provide exceptional service, comfortable suites, and great amenities to all our guests. Therefore, we apologize for falling short of your expectations and are grateful you brought this to our attention. Your feedback is valuable to us, and we hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
There is a first time for everything. This was the first time i stayed in a hotel and there was no shampoo and conditioner. Also vending machine has no bottle water, Had to run to a store and purchase it. Also the person in the hotel lobby had no personality, iv had better conversations with a 5 year old.
Business response:
Dear Emanuel, Thank you for staying with us. It's great to hear you enjoyed your stay overall; however, we apologize for any disappointment with our in-suite amenities. Certain toiletries are available and complimentary at the front desk anytime. Our team will gladly deliver these items to your suite upon request. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely,Hotel Managemen... read more
The staff was very friendly. The mattress was the worst I have ever slept. My wife is always cold, and there was no extra blankets I know and understand that coffee is extra or a convenience for the people that stay in your hotel.
Business response:
Dear Rudy, Thank you for staying with us and reviewing your experience. We are glad you were satisfied with the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to determine how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportu... read more
Noisy area around the hotel. It was said „breakfast included“, but there was just coffee and cookies and none left at 8 o‘clock. The Bathroom was in no good condition.
Business response:
Dear Nadine, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the management team for further improvement in the field mentioned. Please allow us to improve and give us another opportunity to welcome you back soon.Sincerely,Hotel Management
I was so pleased with my stay at this location…the staff was always friendly, accommodating and put my customer service as a priority! The area and rooms may not always have been the best, but because of the superb service, that was not as important to me…thank you extended stay for 3 months of being awesome!
Business response:
Dear Micheal, Thank you for your excellent review of Extended Stay America. We're thrilled to hear that our staff consistently provided friendly and accommodating service, prioritizing your customer satisfaction. While we understand that the area and rooms may have sometimes met your expectations, we're glad our superb service made up for it. Your kind words are greatly appreciated, and we thank you for choosing to stay with us for three months. We hope to welcome you back in the future for another incredible experience.Sinc... read more
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.