Extended Stay America - Fresno - North

Business response:

Dear Susan, Thank you for choosing us and sharing your experience. While we are happy that you enjoyed many parts of your stay, we apologize for falling short of some of your expectations. We will address your concerns with the appropriate individuals. Thank you again for sharing your thoughts with us, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management 

Business response:

Dear John, Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us. Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for staying with Extended Stay America and sharing your excellent review. We aim to exceed our guests' expectations with every part of our hotel; therefore, we are delighted we made this with outstanding customer service. Also, we are glad our convenient location served the purpose of your visit. It was a pleasure having you as our valued guest, and we hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear JEFF, Thank you for staying with us and reviewing your experience. We make every effort to ensure a comfortable and well-maintained environment for every guest. Therefore, it is disappointing this was not your impression. We will address this with our team to prevent future occurrences. Furthermore, we are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive such feedback, it is always shared with our brand leaders to help them decide on future offerings for breakfast. We assure ... read more

Business response:

Dear Barry, Thank you for your candid review. We apologize for your concerns about the carpet in your room. Thank you for bringing this to our attention, as we are committed to providing our guests with a seamless experience throughout their visit. We will address this adequately and prevent such matters from affecting future guests. We hope this isolated instance will not prevent you from considering a return visit, as we welcome the opportunity to provide you with the excellent accommodation you deserve.Sincerely,Hotel Man... read more

Business response:

Dear Laura, Thank you for staying at Extended Stay America during your recent trip to Fresno. We are delighted to hear you had an enjoyable, comfortable stay, and our location, close to the beautiful river park and shopping, was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management