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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scalded in Fresno in the Winter Pet Friendly here means $28/night!! No mention of that when onsite reserving. Then, looking for a shower in the AM....BUT, the only flavor working was HOT!!! And it was just that...I could have boiled crawfish in that heat. Could not get it to do anything but make my skin red! Had to get out after a minute. Told the ft. desk..."Oh, they were supposed to have fixed that!" I told her we would be leaving for a few hours if they wanted to fix it, go ahead. On return hours later...looking to finish... read more
Business response:
Dear Richard, Thank you for staying at our hotel and sharing your comments. It isn't enjoyable to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are truly sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.SincerelyHotel Management
Check in was pleasant and easy. The room was not what I expected. There were no dishes, glasses, utensils, plates, nor any pans for cooking. Basically the kitchenette was useless. What was really disappointing was no coffee maker. Coffee is only served in the lobby from 6:30am-9:30am. These are also the breakfast hours. Breakfast was granola bars, instant oatmeal (no hot water to make) and sweet muffins. The room needs a deep cleaning. The phone and alarm clock were caked with dirt and grime. In the bathroom there was an old... read more
Business response:
Dear Alan, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Our concerned team is already working on the issues to improve. We appreciate you sharing these details and are very grateful for your patience. Please stay with us again so we can show you the hospitality you deserve. SincerelyHotel Management
When I went to check in the room was not ready. Told to come back in a few hours. When I came back was told the room had a broken sink. I reserved a king room but only queen room available. If i decided not to take smaller room there would be no charge. Yet my card was charged for one night.
Business response:
Dear Roxanne, First, we apologize for your inconvenience upon arrival. We are reviewing this incident with our team members to check how we can handle such situations better. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please reach out to the hotel so we can review the charges and assist you accordingly and consider us allowing you to make it up to you on another visit. Sincerely,Hotel Management
I ask for a handicapped room Non available I was given a regular room Hard to shower with a step In tub.
The staff is very helpful and attentive of service needed.I appreciate their welcoming attitudes. Rooms are very comfortable and roomy. The location feels safe and easy access to freeway. Enjoyed my stay. Thanks again 😊
Business response:
Dear Theresa, We are delighted you enjoyed your stay at Extended Stay America. It is great to know that we exceeded your expectations and you thoroughly enjoyed our excellent service, well-appointed accommodations, and convenient location. We hope you will return whenever your travels bring you to the city.Sincerely,Hotel Management
Hotels messed up my booking but Monique and the guy I forgot his name took care of it for me. My first time staying in the third floor but the rooms were clean I did need another pillow but that’s just me
Thank you
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.