Extended Stay America - Fresno - North

Business response:

Thank you for writing about your stay. We apologize for the disappointment you had with the service you received and the issues you encountered in your suite. We will address this with the appropriate individuals so we can be sure to meet the high standards you should expect from us. Your business is appreciated, and we hope to accommodate you in the future Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Kevin, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for your review filled with so many kind comments! We are thrilled to hear you had a comfortable stay with us at Extended Stay America. Thank you for mentioning our staff, especially Lisha. She is a true asset to our team, and we will be sure to share your compliments. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Christopher, thank you for your review. We are sorry for the issues you had with our staff and that our facility fell short of your expectations. We will follow up on your concerns to ensure we are well poised to serve our future guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Clayton, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jacqueline, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our fully-equipped kitchenette facility. However, we regret any inconvenience you had due to the other guests’ on the property. We hope to welcome you back so that we can provide you with an even better experience and on the highest rating. Sincerely, Hotel Management