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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff and fast check in. Rooms are nice but can definitely use some newer pillows. Some seem old and uncomfortable. Beds are decent and the location is great.
Business response:
Ruth, thank you for reviewing your stay at Extended Stay America. We are glad you were pleased with the service our associates delivered and that our location worked well for you. However, we regret not meeting some of your expectations. We do appreciate your observations and concerns, and we have taken note of both. We hope you will choose us again the next time you are in our area. Sincerely, Hotel Management
property was dark and dingy, bathroom floors were gross looking, the grout appeared to be stained or dirty.. pictures on Expedia looked much better than the actual room.. I'll never stay at an Extended Stay again
Business response:
Thank you for evaluating our hotel. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We have shared your comments with our housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. Please give us another chance as we would appreciate the opportunity to provide you with an excellent experience. Sincerely, Hotel Management
Unhappy The heater remote was hard to operate. We did not ask to have our room clean for 3 days, so when I saw the housekeeper, I ask for clean towels and she refused to give us clean towels.
Business response:
Violet, thank you for being a guest at our hotel. We are sorry to know about the difficulty you had operating the HVAC control. We are also sorry one of our housekeeping associates did not provide you with towels. Please know, fresh towels, linens, and toiletries are available at the front desk as often as needed. Thank you for the feedback, and we wish you safe travels. Sincerely, Hotel Management
Doesnt let me check in then says im a no show Book a room threw hotels.com go to check in lady says im not allowed to stay there but cant give me a reason why. Then marks be down as a no show so they can still get there money. Thats shady
Business response:
We regret the issues you had with your third-party reservation and that we were unable to accommodate you. We will review what went wrong in your case with the appropriate associates. Our hope is to make sure that future guests do not encounter such troubles Thank you for your patience and understanding in the meantime. Sincerely, Hotel Management
Meh. Although a nice room with a kitchen, hotel staff was fairly blunt and not as helpful as I am used to. Late check-out was only a half hour extra and I had to ask for it 3 times. Wifi did not work and I spent 30 mins with an off site IT guy who could not figure it out.
Business response:
Thank you for being our guest. We are pleased to know you liked our fully-equipped kitchen, but we are sorry you did not experience the best from our associates. We want every guest to be treated with respect and authentic, friendly service and your feedback will be used to improve our services, and we appreciate your patience. Moreover, we are sorry for the inconvenience you encountered due to internet connectivity issues. Our service provider assures us the problem has been resolved and we anticipate no further problems. W... read more
There wasn't anything i disliked, it was clean warm place to sleep for the night
Business response:
Linda, thank you for being our guest at Extended Stay America. We are glad to know that you had a good time with us and that you were impressed with our well-kept property. We appreciate your comments and hope to see you again in the future for a perfect experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.