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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’m just upset I didn’t get a 1st floor room they should let people know ahead of time that they at doing renovations and the rom you want might not be available I could have stayed elsewhere
Business response:
Elsie, thank you for staying with us and for sharing your comments online. We are very sorry for the issues you experienced and for the inconvenience caused. We never want our guests to be dissatisfied and we will share your feedback appropriately as we are continually striving to improve our guest experience. We hope other than this you enjoyed your stay and wish to have another opportunity to welcome you back for a more gratifying stay. Sincerely, Hotel Management
Fire alarm went off two days in a row. First day when alarm with off and guest went to the front to try and get more information, the office staff locked the door. No apology was ever made for the inconvenience. 2nd day alarm went off and once again no communication or apology for malfunction.
Business response:
David, thank you for your evaluation. We apologize for the major inconvenience you experienced when the smoke alarms went off. Moreover, we are concerned that you did not receive a prompt, satisfactory response and we will review this with the entire team members. Once again, we regret your comfort was hampered and would love to have another chance to make it up to you. Sincerely, Hotel Management
Business response:
Ana, thank you for your perfect rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Dirty rooms While my husband and I were unloading my 2 boys took there shoes off and their feet were instantly black. We took a hand towel and swiped once at the hard wood floors and the towel was black. My husband went to go talk to the front desk and they said they would have it cleaned tomorrow. My husband then asked for a mop and we would do it ourselves and they told him they didnt have one. So my husband and I cleaned it with towels. Nobody ever came. Never even receives a call from management.
Business response:
Tammy, thank you for being our guest and for sharing your feedback. We sincerely apologize that upon arrival to your suite, there were cleanliness issues. We are also sorry for not taking care of it when you requested. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Great location and allot of trees and the three story building.
Business response:
It is a pleasure to read your fantastic review of Extended Stay America. We are thrilled that you enjoyed your time with us, especially our location and environment. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management
Dirty, no pots and pans, bugs in room, smelled, gross
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exp... read more
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Henry, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
Christian, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.