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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Business response:
Dear Carolyn,We regret that cleanliness did not meet your expectations, as maintaining a well-kept and comfortable environment is always a priority for us. We strive to provide a welcoming space for all guests, and it’s disappointing to learn that we fell short in this regard. Your feedback is valuable, and we will review it with our team to ensure that proper standards are upheld. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Managem... read more
Just.bad experience for the price paid
Business response:
Dear Bibi,We're sorry to learn that your experience did not match your expectations for the cost. Ensuring value for our guests is a priority, and we regret that we fell short during your stay. Your feedback is important, and we will use it to evaluate and improve our offerings. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
Warning - Scammers The biggest issue was fraud. I booked my stay on hotels.com (this was my second and last stay here) noting I had pets. When I checked in, they surprised me with a $28-a-day pet charge! This didn't happen before and wasn't mentioned on the website. I was given a statement of "This is our policy". Had I know that, I would have booked a better hotel. I have no problems paying my way, but I will not tolerate being cheated. Be aware!
Business response:
Dear Matthew,We apologize for any confusion regarding the pet fee. This fee is outlined on our website to provide transparency for all guests. We regret that it was not communicated clearly during your booking process. We understand how frustrating it can be when expectations are not aligned. Your feedback is valuable, and we will explore ways to improve communication during the booking experience. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a mor... read more
One Room reeked of terrible odor. Another had live roaches and other living things crawling around. people arguing immediately outside our door late into the night. Stay at other Extended Stay properties, never saw conditions this bad.
Business response:
Dear Mike, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
0 stars - you are warned Where to start, this place is awful. Run down and dirty. I booked it based on a clearly false positive rating on Hotels.com.
Business response:
Dear Richard,We’re sorry your experience didn’t align with your expectations. While it’s disappointing to learn of your concerns about cleanliness and upkeep, we value your feedback and take it seriously. Our team works diligently to maintain high standards, and we’ll review your comments to address any shortcomings. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
The carpet in the room was absolutely disgusting there was big hairballs in the shower and it sounded like I had a marching band in the room all day and all night I did not sleep for two days while I was there and I will never stay there again
Business response:
Dear Ami, Thank you very much for your feedback. We want every guest to experience our commitment to fresh accommodations and a quiet, relaxing stay. We also regret to hear that the situation you described regarding the noise disturbances you experienced is very disappointing. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues and help make the most of your stay. Thank you for your feedback. We hope you will give us another chance the next time y... read more
This hotel was dirty there was black mold is the restroom. Office was always closed, keys always didn’t work and office was close so I always had to wait .
Business response:
Dear Rosalind, Thank you for taking the time to share your feedback. We are very sorry to learn about the issues you encountered during your stay. Your comfort and safety are our top priorities, and we are immediately addressing this issue with our housekeeping and maintenance teams to ensure all rooms meet our set standards. Further, we apologize for the difficulties of not finding the front desk team to assist you when needed. We will discuss this with them so that this lapse in service is not repeated. Thank you again for... read more
Dirty The carpet is disgusting Very filthy I had to put blanket on the floor to walk on I could the dirt on my feet after walking on the carpet I have stayed in some pretty low end motels but never in one that had no ice !!! Ridiculous And no blow dryer !! Also ridiculous. You think people would rather iron their clothes than blow dry their hair?? Really !! Also did not feel safe walking to my car a night past groups of men smoking I am single middle ge women Was very disappointed in the stay. Left 3 days early
Business response:
Dear Deborah, We are sorry to learn about your disappointing experience at our hotel. The issues you encountered in the room are not acceptable, and we will discuss this with the team. Your feedback is invaluable, and we will work on making improvements to provide a better stay. Thank you for bringing these concerns to our attention. Please return, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.