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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
was supposed to be non smoking room
Business response:
Dear Thomas, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking on the hotel premises; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always here to assist you. Never hesitate to speak to them. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Dont waste your money The room is outdated and carpets and floors are dirty and sticky. People talking and arguing half the night. No lobby or breakfast services. Roaches in bathroom. Hanging shelves falling apart, furniture breaking or in sad shape.
Business response:
Dear Anthony, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping and maintenance team... read more
Don't stay here The room itself looked very clean, dust free etc. But we noticed immediately that our feet turned black when walking barefoot on the wood floors. So that says the cleaning crew do not mop or mop often. Woke up in the middle of the night and found a German cockroach running across the bathroom sink. The idea of extended stay is good, but when a microwave is nearly rusted all the way through...it cannot be deemed safe. They really need to renovate the kitchen and bathroom. They are old. The door to the garbage ... read more
Business response:
Dear Edward, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Your remarks will aid us in making nec... read more
It was the worse experience. I did not even stayed there the second night.
Business response:
DearJocelyn, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Very expensive and way overpriced for what it is on a football weekend. If it had been just a regular day—probably would have been a quarter of the price! The room is so dated and worn, many live-in residents. Our friend’s room reeked of cigarettes! I would definitely NOT. Recommend for a regular traveler
Business response:
Dear Barbara, We appreciate your feedback about your experience during your football weekend and want to offer our sincere apologies for the cleanliness and condition of your room. This falls well below the high standard of service we aim to provide, and we take your concerns seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. We have taken note of your feedback for immediate improvement. Considering this a rare incident, please return, and we will en... read more
For and extended stay with a kitchenette, they provided no pots and pans, dishes, and utensils.
Business response:
Dear Curtis, Thank you for sharing your recent stay experience with us. We apologize for any inconvenience you experienced regarding the lack of kitchen essentials. We have noted your feedback and will be reviewing our procedures for the guests to ensure that we share all the important hotel policies at check-in. To ensure cleanliness, we keep the kitchenware at the front desk and deliver it to the guest on request. We apologize for any inconvenience this may have caused and hope that you will consider staying with us again ... read more
Found bullets in parking lot. Drug deals going on. Just wasn't a safe place
Business response:
Dear Christopher, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. We never promote any illegal activities in and around our hotel. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit... read more
Horrible stay away from this property
Business response:
Dear Arun,Thank you for sharing your feedback with us. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know that for future visits, our front desk is always available to resolve issues and make the most of your stay. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.