This profile has been claimed by the business owner or representative.
Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were many pets that were being very loud on our floor. Staff helped us retrieve a lost item, and were very welcoming to us.
Business response:
Dear Daniel,Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding excessive noise from the pets on your floor. Our goal is to provide excellent service and a comfortable suite so you can get a good night's rest. Therefore, we are very disappointed that your sleep was disrupted, and we completely understand how frustrating this was for you. Thank you for mentioning our staff. They are a true asset to our team, and we will be sure to share your compliment... read more
We had an issue with our door lock. The front desk quickly resolved the issue.
Business response:
Dear Philip, Thank you for sharing your experience at Extended Stay America. We're glad our front desk team promptly addressed the door lock issue for you. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay with us!Sincerely,Hotel Management
Okay
Business response:
Dear Judith, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Everyone was friendly and helpful!
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,012 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.