Extended Stay America - Grand Rapids - Kentwood

Christopher 

on Expedia

3 months ago

Service Counter not open late. Late check-in cumbersome. Looks okay from the outside, but tired, smelly and worn out inside. Would not stay there again. 

Caleb 

on Expedia

3 months ago

Smells of weed. Dirty floors. Hair in the bed. Hair on the toilet. Rust all over the fridge and appliances. Rust on the bathroom counter. Just all around dirty place to be in. 

Derek 

on Expedia

4 months ago

The front desk claimed that I checked in too late and that they had given my room away but they still charged my credit card and it was more than the amount provided by Expedia. I’m still awaiting a refund and was left with out a hotel room for that night 

Autumn 

on Expedia

4 months ago

Absolutely the worst experience I’ve ever had. They did not give us the room we paid for and made no apologies whatsoever and refused a refund and then they had no breakfast as promised and the front desk closed at 10 and didn’t open until 10 am and the keys constantly didn’t work so we were often locked out of our room with no front desk worker 

anna 

on Expedia

4 months ago

Entire third floor smelled like smoke, bathroom wasn’t properly cleaned. Carpet in hallway needed vacuumed 

DiLawn 

on Expedia

4 months ago

Service The room was very nasty also bugs in the restroom in the am when I woke up…. TV barely worked…. I want a full refund…. 

john 

on Expedia

7 months ago

Got to check in late and no employees around had to call the office twice and 30mins later we were able to start the check in process. Truly find unappreciated and un welcomed. 

Hadley 

on Expedia

8 months ago

Horrible Infestation of ants coming in from cracks all over the hotel room and bathroom. Gathered in clusters. Lifted up the sheets and there were bugs underneath and blood. Lifted up the couch cushions and there was food from the most recent guest underneath. Sinks weren’t clean. Debris left from previous tenants. Was here for a work stay and left early to check in somewhere else because of how disgusting this place was. No toiletries or clean towels. Entire place reeked of smoke.