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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk service was terrible
Business response:
Dear Tom, Thank you for reviewing your recent visit to our hotel. We are very sorry for failing to meet your expectations. Providing seamless service and exceptional hospitality is our priority. Therefore, we genuinely regret any lapses you observed. We will review your concerns with our team to uphold our service standards and prevent future occurrences. We appreciate you bringing this to our attention, and we hope you will allow us another opportunity to show you the outstanding visit you should always expect from us.Since... read more
Nope What good is a kitchenette with no pots/ pans, dishes, etc? No blankets, just thin coverlettes, old yellowing sink, no remote for tv. Our truck was hit while parked and no cameras on property sono way to catch the culprit who damaged the vehicle and took off. Continental breakfast is coffe and granola bars only. My bar was outdated.
Business response:
Dear Kristen, Thank you for staying with us and for taking the time to leave your comments. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will revisit the next time you are in the area to show you our commitme... read more
The first room we had had bugs all over it.
Business response:
Dear Valerie, We sincerely apologize for the inconvenience you faced with the pest issue in your initial room. This falls below our standards, and we appreciate you bringing it to our attention. Our team is working diligently to address and resolve this issue. We understand the importance of a comfortable and pest-free stay. Your feedback is valuable, and we hope to provide you with an improved experience in the future. Sincerely,Hotel Management
Black mold in bathroom, no ice vending, gross dirty brown carpet everywhere, smelled like smoke, seemed like it’s being used as a halfway house for some program
Business response:
Dear Sada, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience.... read more
Dirty room
Business response:
Dear Yannick, Thank you for reviewing our hotel. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. ... read more
Left without a room When we got to the hotel they told me they were overbooked and I didn’t have a room! It would have been nice if Hotels.com would have called me so I would have had more time to find another room.
Business response:
Dear Jane, Thank you for reviewing your recent visit to our hotel. Please accept our apologies for the issue regarding your reservation and even more so for failing to inform you prior to your arrival. We understand your frustration and assure you this is not usual for us. We continually strive to enhance our guest satisfaction, and your feedback helps us identify how we can improve. We hope you will allow us to make it up to you next time you return to our area.Sincerely,Hotel Management
I used to work at ESA when it first was built. Fast forward 20 plus years later the rooms look like there has not been one upgrade since then.
Business response:
Dear Latesia, Thank you for choosing our hotel for your recent stay and for your candid feedback. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,815 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.