Extended Stay America - Grand Rapids - Kentwood

Jennifer 

on Expedia

a year ago

I went to check in and they did not have the amenities listed for the room. I said I didn’t want to stay there if that was the case. She told me fine and that she refunded me, but she never did. So I had to pay for hotel room I didn’t even stay in. Customer service was extremely poor, completely unapologetic, and it looked unbelievably rundown and dirty compared to the picture 

Cheri 

on Expedia

a year ago

Thanks 

Donna 

on Expedia

a year ago

I left and need a refund it was dirty and not a good vibe in the safety issue 

Anonymous 

on Expedia

a year ago

Awful The room was filthy. The bed skirt was dirty, the bathroom had some sort of black grease, the office chair had numerous stains and was broke, the recliner couldn't recline because of the sticky substance holding it back... Ugh. I would NEVER stay here again. Spend the extra dollars, stay somewhere else! 

Timothy 

on Expedia

a year ago

Wow extremely dirty and stained carpets, the place smelled like a BBQ in the hallways and rooms. No Bueno. 

Carolyn 

on Expedia

a year ago

I had a reservation for this property with a late arrival. When i got there at 11p there was a person sleeping in the grass in front of the hotel, 2 others on a bench, and 3 people hanging out in the lobby. Because this put up red flags, i asked to see my room before i signed in. When i entered the room the smell of urine was so strong i almost gagged. The wallpaper on one wall was pulled off in football sized chunks. There was no way i was letting my daughter and grandson stay in this room nor myself with asthma. I was shoc... read more

Tamara 

on Expedia

a year ago

Property manager had a bad attitude. Overall they were shady on many levels. 

Omar 

on Expedia

a year ago

The check-in timeframe is misleading. Says until midnight but even with a heads up that I would be late, still before midnight the reservation was erased. Then with a new reservation I was given a room with someone already occupying it. Took over half a hour to check-in. When we finally got the room we had missing blankets, pillows, and a drawer was broken and left on side of dresser.