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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was supposed to be a carry out breakfast but there wasn’t. The desk area was closed 10:00 pm till 9:00 or 10:00 am. There was a kitchen in the room but no glasses or coffee maker, no ice machine, no snack machine or drink machines. They allow dogs which is nice but the walls are so thin we could hear a dog barking at night. Also there was a large puddle of urine in the elevator. They did clean it up quickly though. Won’t stay there again.
Business response:
Dear Connie, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this rare incident, please... read more
Room wasn't clean
Business response:
Dear Chris, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance to welcome you the next time your travels bring you this way. Sincerely,Hotel Management
It smells like animal feces in the hallway and the room. I couldn't stay there and had to book a room at another hotel.
Business response:
Dear Treville, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your visit. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sinc... read more
The room was not good the doors didn’t shut properly there was van roaches in the room
Business response:
Dear Dawn,Thank you for being a loyal guest and for sharing your experience with us. We apologize for any issues you encountered during your stay. We understand how frustrating maintenance problems can be, and we strive to address them promptly. Your feedback is valuable, and we'll work with our housekeeping team to ensure we maintain the high standards you expect. We hope you'll give us another opportunity to provide you with the excellent experience you've come to know from us. Your satisfaction is our priority, and we loo... read more
AC units emit strong urine odor The first room I was assigned smelled like urine. However, I have been known to mis-identify odors, so that smell may well have been the through-wall AC unit. AC units will emit a urine-like smell when there is a buildup of mold and bacteria from condensation on the cooling fins (internally). They assigned me another room without question. It smelled fine at first, but once I ran the AC for a bit I began smelling the same odor (though not as strong as in the first room).
Business response:
Dear Guest,Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the unpleasant odor through the ac vents, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Manag... read more
I went to check in and they did not have the amenities listed for the room. I said I didn’t want to stay there if that was the case. She told me fine and that she refunded me, but she never did. So I had to pay for hotel room I didn’t even stay in. Customer service was extremely poor, completely unapologetic, and it looked unbelievably rundown and dirty compared to the picture
Business response:
Dear Jennifer, Thanks for reviewing your recent visit to our hotel. We are sorry that our amenities did not meet your expectations and are disappointed that you could not stay with us. We are looking into the matter. In the meantime, please reach out to us at the hotel for any further assistance.Sincerely,Hotel Management
Thanks
Business response:
Dear Cheri, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management
I left and need a refund it was dirty and not a good vibe in the safety issue
Business response:
Dear Donna, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,878 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.