Extended Stay America - Grand Rapids - Kentwood

Nicoya 

on Expedia

8 months ago

When you know better you do better , you live how you was raised , holiday inn and suites, whyndam suites, hell even comfort innn ,would never !!! They need new management and employees, or they need to be shut the hell down ASAP!!! NEVER AGAIN !! “ cause wasn’t absolutely nothing extended nor suite about it at all 

Ryan 

on Expedia

10 months ago

Musty smelling room with water damage in the bathroom. 

Connie 

on Expedia

10 months ago

There was supposed to be a carry out breakfast but there wasn’t. The desk area was closed 10:00 pm till 9:00 or 10:00 am. There was a kitchen in the room but no glasses or coffee maker, no ice machine, no snack machine or drink machines. They allow dogs which is nice but the walls are so thin we could hear a dog barking at night. Also there was a large puddle of urine in the elevator. They did clean it up quickly though. Won’t stay there again. 

Chris 

on Expedia

11 months ago

Room wasn't clean 

Treville 

on Expedia

a year ago

It smells like animal feces in the hallway and the room. I couldn't stay there and had to book a room at another hotel. 

Dawn 

on Expedia

a year ago

The room was not good the doors didn’t shut properly there was van roaches in the room 

Anonymous 

on Expedia

a year ago

AC units emit strong urine odor The first room I was assigned smelled like urine. However, I have been known to mis-identify odors, so that smell may well have been the through-wall AC unit. AC units will emit a urine-like smell when there is a buildup of mold and bacteria from condensation on the cooling fins (internally). They assigned me another room without question. It smelled fine at first, but once I ran the AC for a bit I began smelling the same odor (though not as strong as in the first room).