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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Entire third floor smelled like smoke, bathroom wasn’t properly cleaned. Carpet in hallway needed vacuumed
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. The issues you described did not meet the high standards we strive to provide for our guests, and we understand how this affected your experience. Please be assured that your feedback is being taken seriously, and we will be addressing these concerns with our housekeeping team to ensure that all areas are properly cleaned and maintained. We are committed to improving the overall experience for our guests. We express our genuine apologies once ... read more
Service The room was very nasty also bugs in the restroom in the am when I woke up…. TV barely worked…. I want a full refund….
Business response:
Dear Guest,We sincerely apologize for the condition of your room and the issues you encountered during your stay. The cleanliness issues you mentioned are concerning, and we understand how unsettling that must have been. Additionally, we regret that the TV was not functioning properly. Please know that your concerns are being taken seriously, and we will address them with our team to prevent them from happening again. We regret that your experience was not up to the standards we strive for, and we appreciate your feedback as... read more
Got to check in late and no employees around had to call the office twice and 30mins later we were able to start the check in process. Truly find unappreciated and un welcomed.
Business response:
Dear John,We sincerely apologize for the inconvenience and frustration you faced during your late check-in. We understand how important it is to feel welcomed and supported upon arrival, and we regret that our team couldn't assist you promptly. We will address this situation internally to ensure that future late arrivals are handled more efficiently. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay... read more
Horrible Infestation of ants coming in from cracks all over the hotel room and bathroom. Gathered in clusters. Lifted up the sheets and there were bugs underneath and blood. Lifted up the couch cushions and there was food from the most recent guest underneath. Sinks weren’t clean. Debris left from previous tenants. Was here for a work stay and left early to check in somewhere else because of how disgusting this place was. No toiletries or clean towels. Entire place reeked of smoke.
Business response:
Dear Hadley,We are sorry to learn about your experience and deeply regret that your stay was far from what you expected. The conditions you described are not reflective of the high standards we aim to uphold, and we apologize for any discomfort this caused. We are addressing your feedback with our team to ensure that appropriate steps are taken to resolve these issues moving forward. We appreciate your patience and your valuable input as we work to improve our services. We hope you will give us another chance to provide you ... read more
When you know better you do better , you live how you was raised , holiday inn and suites, whyndam suites, hell even comfort innn ,would never !!! They need new management and employees, or they need to be shut the hell down ASAP!!! NEVER AGAIN !! “ cause wasn’t absolutely nothing extended nor suite about it at all
Business response:
Dear Nicoya,We’re sorry that your stay did not meet your expectations. We understand how important it is for a property to provide a comfortable and inviting experience, and we deeply regret that your visit left you feeling dissatisfied. Your comments about management and the team are noted, and we are committed to improving as we recognize the importance of offering a stay that aligns with the standards guests deserve. We continually strive to deliver service that goes above and beyond, and we hope you will consider a retur... read more
Musty smelling room with water damage in the bathroom.
Business response:
Dear Ryan, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope you had a pleasant time and will give us another chance to serve you again.Sincerely,Hotel Management
There was supposed to be a carry out breakfast but there wasn’t. The desk area was closed 10:00 pm till 9:00 or 10:00 am. There was a kitchen in the room but no glasses or coffee maker, no ice machine, no snack machine or drink machines. They allow dogs which is nice but the walls are so thin we could hear a dog barking at night. Also there was a large puddle of urine in the elevator. They did clean it up quickly though. Won’t stay there again.
Business response:
Dear Connie, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this rare incident, please... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,815 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.