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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow extremely dirty and stained carpets, the place smelled like a BBQ in the hallways and rooms. No Bueno.
Business response:
Dear Timothy, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
I had a reservation for this property with a late arrival. When i got there at 11p there was a person sleeping in the grass in front of the hotel, 2 others on a bench, and 3 people hanging out in the lobby. Because this put up red flags, i asked to see my room before i signed in. When i entered the room the smell of urine was so strong i almost gagged. The wallpaper on one wall was pulled off in football sized chunks. There was no way i was letting my daughter and grandson stay in this room nor myself with asthma. I was shoc... read more
Business response:
Dear Carolyn, We appreciate you sharing your recent experience with us. Your feedback is valuable, and we are sorry for the inconvenience you experienced during yourstay. We sincerely apologize for the condition of the room and the disturbances you witnessed upon your arrival. This does not reflect the standards we aim to maintain. We are committed to addressing these issues internally to improve our services. Your satisfaction is our top priority, and we sincerely hope you will give us a second chance to restore your confid... read more
Property manager had a bad attitude. Overall they were shady on many levels.
Business response:
Dear Tamara, We sincerely apologize for the negative experience you encountered with our property manager. Providing exceptional service and a welcoming atmosphere are our top priorities, and we regret any instance where we fell short of this standard. Your feedback regarding the attitude of our staff is concerning, and we will address this internally to ensure all guests are treated with the utmost professionalism and respect. We appreciate you bringing this matter to our attention, as it allows us to improve our services f... read more
The check-in timeframe is misleading. Says until midnight but even with a heads up that I would be late, still before midnight the reservation was erased. Then with a new reservation I was given a room with someone already occupying it. Took over half a hour to check-in. When we finally got the room we had missing blankets, pillows, and a drawer was broken and left on side of dresser.
Business response:
Dear Omar, We appreciate you taking the time to share your feedback with us. It's disheartening to learn about the challenges you faced during check-in, and we sincerely apologize for any inconvenience caused. Your input is instrumental in helping us enhance our services, and we will address the issues you've raised to ensure a smoother experience for all our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Toilet pan was not clean.
Business response:
Dear Apu, Thank you for choosing us and sharing your feedback. We always work to provide our guests with immaculate and comfortable accommodations. Therefore, we sincerely apologize for any oversights while preparing your suite. This is not usual for us, and we assure you we will address this with our housekeeping team to prevent future occurrences. We hope this isolated instance will not deter you from considering a future visit, as we welcome the opportunity to make things right and show you the outstanding experience you ... read more
Staff was friendly but never, ever again ….the combination between the smell, the sticky carpet and the condition of the rooms was enough to check this place off my list, forever. Spend the extra $$ and try somewhere else!
Business response:
Dear Guest, We sincerely apologize for your disappointing experience during your stay. While we are glad to hear you found our staff friendly, we deeply regret that the condition of the room did not meet your expectations. Your feedback regarding the smell and carpet condition is concerning, and we assure you that we take cleanliness and maintenance seriously. Please know that your comments will be addressed with our team to prevent similar occurrences. We understand your decision to explore other options, but we hope you wi... read more
Attempted to check in but my double queen room was replaced with a single king bed. Had to book another hotel.
Business response:
Dear Robert, We apologize for the inconvenience you experienced with your room reservation. Your comfort is our priority, and we regret any frustration caused by the discrepancy in room types. We understand the importance of honoring our guests' reservations and apologize for falling short in this instance. Rest assured, we will review our booking procedures to prevent such occurrences in the future. Your feedback is invaluable, and we hope you will reconsider staying with us in the future. We would be honored to provide you... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,815 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.