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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds were very uncomfortable, hotel not very clean
Business response:
Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Not the place if you expect your rm. to be cleaned I stayed at this hotel for three nights. My room was never cleaned during my stay. I repeatedly told the front desk about this and even spoke to the maid on the floor, but despite assurances, nothing ever happened. I only received some clean towels through the kindness of another maid who allowed me to haul my dirty towels to drop them into her dirty laundry bag and received clean ones in return. I did receive credit for one night's stay after complaining to the manager, but... read more
Smokey rooms/hall and u call that breakfast? Whole hotel always smelled like cigarette smoke. Everyone could smoke right outside front door. Room always smelled smoky but the third night smoke was so bad coming in from bathroom had to shut door and if u used it bathroom it made u gag. Triggered my migraines and made clothes smoky and couldn't sleep, so disgusting. They never found out, or looked, who it was. The gave me another room last night that was better on another floor but hallway still smoky. No amenities, only very ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
ALMOST MISSED MY FLIGHT BACK HOME Upon arrival discovered there was no kitchen dishes,utensils,no ice machine;placard indicated I had to go to front desk and request these items and carry them back to room. The room was clean and spacious and quiet 3rd floor. WORST EVENT: Needed to leave hotel by 4:30am and went downstairs to lobby to get luggage cart with room key in-hand and when I attempted to go back into my room #308, I was LOCKED OUT...they had already checked me out the night before. The front desk was locked up with ... read more
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about your experience at our hotel. I will follow up with the night attendant to make sure that they are helping our guests during after-hours in a timely manner. To uphold our company's high standards, we will make sure that we are also expressing how our kitchen packs work at check-in moving forward. We continually work to improve our hotel, so I really appreciate you provi... read more
NOT a stocked kichenette and not a 24 hr lobby. We arrived at this hotel about 12:45am only to find a locked lobby. We called the number left for after hours and were told they would get in touch with the manager. When no one showed up 15 minutes later I phoned Hotels.com who kept me on hold for 25 minutes. The website says 24 hr lobby. Hah it took us alnost 45 minutes to get somoeone to check us in. Not happy with either tbe hotel or hotels.com!!! Furthermore the website lists this as a kitchenette and the hotel had a sign ... read more
lobby of the hotel had a bad odor actually did not stay at this hotel. once we walked in to the lobby, the odor/smell was a little offensive, so we cancelled our stay. However, the customer service was very good. I would recommend some cleaning and air filtration cleaning system.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear about the cleanliness issues you experienced upon your arrival. In response to your feedback, I am having our maintenance staff look into this issue. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Missed on the Details I arrived around 9:30 pm and there was no where to park close to the entrance so I had to drive around the building and park at the end. There is parking near the door that could be reserved for people checking in. On both nights of my stay, there were people hanging around the front door smoking and drinking. There should be a place for smoking at least 15 feet away. The front desk staff were very friendly and I received an upgrade to a suite since there were no king rooms available. I figured out at 6... read more
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that we failed to explain our amenities during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Dishware, including coffee makers, hair dryers and additional toiletries are all available at the front desk. As this hotel’s manager, I can assure you that I have retrained our staff to ensure that your experience is not repeated. Pleas... read more
Keep looking... It was an ok room for just a nap overnight. For the several nights I was there, it could of been better. (Floor was not as clean as it could've been, no housekeeping, bed too lumpy). No desire to book anytime soon here again. I'll keep shopping around.
Business response:
Thank you for the feedback about your stay at our hotel. I was disheartened to read that you did not have a clean room upon check-in. Please accept our apologies. I met with the staff, and we will follow up with our housekeeping staff to ensure that your experience not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.