Extended Stay America - Grand Rapids - Kentwood

Anonymous 

on Expedia

10 years ago

lobby of the hotel had a bad odor actually did not stay at this hotel. once we walked in to the lobby, the odor/smell was a little offensive, so we cancelled our stay. However, the customer service was very good. I would recommend some cleaning and air filtration cleaning system. 

Anonymous 

on Expedia

10 years ago

Missed on the Details I arrived around 9:30 pm and there was no where to park close to the entrance so I had to drive around the building and park at the end. There is parking near the door that could be reserved for people checking in. On both nights of my stay, there were people hanging around the front door smoking and drinking. There should be a place for smoking at least 15 feet away. The front desk staff were very friendly and I received an upgrade to a suite since there were no king rooms available. I figured out at 6... read more

Gina 

on Expedia

10 years ago

Keep looking... It was an ok room for just a nap overnight. For the several nights I was there, it could of been better. (Floor was not as clean as it could've been, no housekeeping, bed too lumpy). No desire to book anytime soon here again. I'll keep shopping around. 

Anonymous 

on Expedia

10 years ago

hotel staff was not helpful, there were stains on the floor and bathroom door, breakfast was just granola bars and prepackaged muffins 

Anonymous 

on Expedia

10 years ago

okey & so,so Hotel its an okey Hotel with no Shuttle service to the airport , one literally had to struggle to get a taxi over especially in this winter time ! 

Anonymous 

on Expedia

10 years ago

Just say no The hotel Is in bad shape. It smells like stale smoke. It needs a lot of remodeling and updating. It's very old. The clientele is questionable. The staff were very great. 

Erinn 

on Expedia

10 years ago

Close to lots, but not a great neighborhood. I should have known when I was told at check-in that they don't keep the dishes in the rooms anymore. But I just didn't put two and two together until the next morning when there was no hairdryer either. Turns out they keep those behind the desk also so I had to go down with dripping hair to pick one up. The room was large enough and had a modern flat-screen TV. But someone had recently smoked up a storm in there - evident in the smell of smoke and the cigarette burns on the wood ... read more

Anonymous 

on Expedia

10 years ago

Front desk wouldn't tell smokers to move If you enjoy seeing people dressed in their PJs and robes sitting on lawn chairs 10 feet from the main entrance (ALL DAY LONG) smoking plus drinking beer then you'll love this place. The young lady at the front desk totally evaded my questions and comments about moving those people even after I said how trashy it makes their hotel look. For $90/night, I don't expect much but I certainly expect more than what I got at this property. To be fair, however, the manager called me the next d... read more