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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff mean wouldn't let my 3 year old use bathroom Very rude
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly concerned to learn about your experience, as providing respectful and considerate service to every guest is very important to us. Your comments will be shared with our team to ensure all guests, including families, are treated with care and understanding. We appreciate you bringing this to our attention and hope for the opportunity to provide a much better experience in the future. Sincerely, Hotel Management
Sho
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
We were disturbed by loud hammering/pounding at 11pm. It was a Tuesday and we had to be up at 330am to make our way to the airport for our flight that left at 545am. We were very upset to be woken up from sleep. Will not recommend to anyone and will take our business elsewhere in the future.
The parking was poor - last minute since the other hotel overbooked and charged way too much for such a poorly maintained- no amenities in the room - bed was extremely hard- poor thin pillows and scatchy bedding - breakfast was just grab and go bags of granola bars. Parking lot was small
We arrived late but the rooms were prepaid weeks in advance. We were supposed to have 3 singles with King beds. We got one king, one queen, and one full. It wasn't very clean and the late-night help wasn't helpful. The morning manager, Jenn, was very helpful and apologetic and is the only reason it wasn't rated "terrible'.
Hotel cancelled servation day of arrival with no c We arrived after 11 hours of driving to be told by the desk clerk that Expedia cancelled our reservation (which was made in March). She could not tell us where we had been relocated nor would she let us use Wifi since we weren't registered guests. We were given a 1 800 number for Expedia customer care. Those agents were wonderful. It turns out it was the hotel that cancelled us, not Expedia, because they were oversold. They told us they had no alternate accomodations for us.... read more
Business response:
Dear Pauline, We strive to create an exceptional and memorable stay for every guest, and we’re genuinely sorry for the inconvenience you experienced upon arrival. What you described is not reflective of the standard we hold ourselves to, and we completely understand how disappointing and stressful that must have been. We also apologize for the way your situation was handled at the front desk. While we’re happy to know that a room was eventually arranged, we recognize how frustrating the delay and confusion must have felt at ... read more
The hotel was good for us. However, management needs to change their statement of "breakfast included" as what was provided is definitely not a "breakfast. Two coffee carafes, some tea bags are definitely NOT a breakfast. There might have been some muffins, but we left quite early and there was nothing then? "Breakfast Included" is very miss leading.
Business response:
Dear Guest, We are glad to hear the hotel suited your needs during your stay! Thank you for sharing your thoughts on the morning options—we understand your perspective and truly value the feedback. While our morning offering is mild and basic and may not meet everyone’s expectations, we are always looking for ways to improve. Your input is important as it helps us enhance our guest experience. We hope to welcome you back to Extended Stay America in the future. Sincerely, Hotel Management
There was blood and other stains on the bed sheets. There was blood smears on the bathroom wall. And there was sticky liquid residue on the floor around the night stand.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable condition of your room. What you described does not reflect the standards we strive to uphold, and we understand how disappointing and uncomfortable that must have been. Your feedback has been shared with the appropriate team to ensure immediate attention. We hope you’ll consider giving us another opportunity to provide you with a significantly improved experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.