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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Heard the train most of the night on both nights. Breakfast area only had coffee or tea, was stated to be between 6am -930am. We checked out at 630am and there was no one at the desk and we waited and tried the phone available to get someone but no one arrived
Business response:
Dear Shauna,Thank you for sharing your experience. We understand that the sound of the nearby train may have impacted your rest, and we are sorry for any disturbance. Additionally, we apologize if there was a delay in reaching our staff during your early check-out. Your feedback is appreciated, and we are continually working to enhance guest comfort. We hope to welcome you again for a smoother stay.Sincerely,Hotel Management
Check in took an eternity, then window stuck open in the room with 60-70 mph wind storm. The final kicker was the fire alarm in the middle of the night with no notice of ‘all clear’ and fire dept there. Won’t be booking here again!
Business response:
Dear Christine, Thank you for reviewing our hotel. We apologize for the delays and challenges you faced during your stay, particularly with check-in and the unexpected issues caused by the storm and fire alarm. We understand how frustrating this must have been, especially in such weather conditions. While these incidents are not typical, we are committed to addressing them and improving our processes. We would love the opportunity to welcome you back in the future for a smoother, more comfortable stay. Safe travels!Sincerely... read more
smell of cleaner was so strong i slept in my car. High crime area will not stay there again
Business response:
Dear Randy, Thank you for sharing your feedback. We’re sorry to hear about your experience with the strong smell of cleaner and your concerns regarding the area. We take these matters seriously and will address them with our team to improve our guests' comfort and safety. We appreciate your input and hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Management
My wife and I make a yearly trip to Great Falls to visit family. I was born here and love this town. However, over the last few years we've noticed the quality of this hotel go down hill. Little things over the last few years have added up until this most recent stay where we: -didn't get any fresh towels, and when we asked for some, we were told we had to get dressed, bring our towels down to the front desk, and then they'd supply us some -didn't get any additional pillows despite us asking for only one additional pillow -p... read more
Business response:
Dear Cody, Thank you for sharing your experience. We’re truly sorry to hear about the issues you faced during your stay, including the lack of fresh towels, poor service, and room conditions. This is not the standard we strive to uphold. We are addressing these concerns with our team to improve our service and ensure better guest satisfaction. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the chance to provide a better experience in the future. Sincerely,Hotel Man... read more
Floor drain in room was clogged, weren't able to shower, asst manager was of little help
Business response:
Dear Joselito, Thank you for your feedback. We apologize for the inconvenience caused by the clogged floor drain and the lack of assistance from our staff. This is not reflective of our service standards. We are addressing this issue immediately to ensure it does not happen again. We appreciate your patience and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.