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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not impressed As I walked into the hotel, someone was outside, smoking in a non smoking area. It turned out that it was the front desk person. I couldn't get a key to my room because the key machine.
Business response:
Dear Jon, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the behavior of our staff upon your arrival. Your comfort and satisfaction are our top priorities. We appreciate you bringing this matter to our attention, and we'll address it internally to enhance our guest'sexperience. Regarding the key machine, we appreciate your understanding and patience. Your input helps us improve, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Awful Experience There is only one entrance in/out so you had to park on the other side of the hotel to get in. Other access doors were for emergency use only and not accessible. I didn’t feel safe walking around the hotel to get in. The machine that makes your cards for your room was broken so the front desk person had to let you in your room. They were so busy opening doors for everyone so you had to wait. I felt like I was being detained and under lock and key. I came for business and the internet was not working and when... read more
Business response:
Dear Heather, Thank you for your review of our hotel. We sincerely apologize for the challenges you faced during your stay. Your feedback regarding access to the hotel, card machine issues, and internet connectivity is concerning, and we regret any inconvenience it caused. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We understand your disappointment and hope you'll reconsider giving us another chance to provide you with a more positive experience in th... read more
Fire alarm went off 3 different times in the middle of the night...the hallways smelled like Marijuana. People were up and being loud all night long. It was the worst night of sleep I have ever had!
Business response:
Dear Chelsey, Thank you for sharing your experience about your stay with us. We sincerely apologize for the disturbance caused by the fire alarm during your stay. Your comfort and safety are our top priorities, and we regret any inconvenience caused by this unexpected occurrence. Additionally, we apologize for the odor in the hallways and the disturbance from other guests. We take these matters seriously and will address them promptly to prevent similar incidents in the future. Please know that your feedback is invaluable to... read more
This has been a horrible experience. We got to our room and there are NO plates, silverware, pots, pans, mugs, coffeemaker NOTHING! I went down to the front desk after check in and they gave me a tub with two plates, two mugs, two plastic cups and a silverware tray. I opened it after we got back from dinner and the silverware was filthy! I took pictures of it and will be posting it on Google Reviews as well as here. I took the tub of filthiness back to the front desk and was offered a very lame apology....oh and a coffee mak... read more
Business response:
Dear Adrienne, We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your feedback regarding the lack of kitchen amenities and cleanliness issues is highly concerning, and we apologize for any inconvenience caused. We understand your frustration and disappointment, and we assure you that your concerns will be addressed with our team to prevent such incidents from happening in the future. We value your feedback as it helps us improve our services, and we invite you to give us another ... read more
Not so Great Falls Toilet paper and facial tissue are as thin as it gets. "Free Breakfast" is weak coffee and a bad muffin. Not much hot water. K-Mart special towels. Then staff was nice but feel that we got less than we paid.
Business response:
Dear Guest, Thank you for staying with us. We always try to keep our guests happy and give them the best hotel experience. However, we are sorry to read about your experience and will pass your comments to our concerned team. Please revisit and allow us to regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.