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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely not for us... Older property with furniture tearing apart along with the kitchen paneling falling apart from the counter. The hallway lights are low and my 6'3".
Business response:
Dear Guest, We are sorry your recent stay did not meet your expectations and sincerely apologize for the condition of our property, including the issues you described with the furniture and kitchen paneling. We understand that these shortcomings significantly impacted your experience, and regret that we failed to provide you with a comfortable and satisfactory stay. We take your feedback very seriously, and our maintenance and housekeeping teams are immediately taking action to address the issues you raised, as we are commit... read more
Bed bugs. Hotel was grungy, elevator broke down with us in it right after checking in, my husband went to lay down and after 5 min saw bugs crawling around in the bed, we took the sheets off and found so much more including hair, toenails and blood stains. The place has not been cleaned in a very long time. Very disappointed with the management here. When we reported the issue they did not seem surprised and the assistant manger just said oh sorry about that, I need to go back to sleep but they did offer to put us in another... read more
Business response:
Dear Jennifer, We sincerely apologize for the distressing experience you had during yourstay. Our aim is to provide a clean and healthy environment for all guests, and it is concerning to hear that we fell short. We understand your frustration and are truly sorry for any inconvenience caused. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The lied completely about the status of the property an used pictures from another hotel
Business response:
Dear Desiree,We sincerely apologize if the property did not meet your expectations. Transparency is important to us, and we regret any misunderstanding regarding the images or property details. Your feedback is taken seriously, and we will review our listings to ensure accuracy. We strive to provide an honest and comfortable experience for all guests, and we regret that this was not your experience. We appreciate your feedback and hope for the opportunity to provide a better stay in the future.Sincerely,Hotel Management
All was good except my tv only worked intermittently.
Business response:
Dear Shawn,Thank you for your kind words and for choosing Extended Stay America. We're glad you enjoyed your stay overall. We apologize for the inconvenience caused by the TV and appreciate your patience. Your feedback helps us improve, and we hope to welcome you back for an even better experience soon!Sincerely,Hotel Management
Don’t stay here This hotel has false advertising. We booked so we could grab breakfast and then head out. When we got downstairs in morning were told no breakfast. The clerk was totally rude and unprofessional. No breakfast and terrible staff
Business response:
Dear Lori Ann and John,Thank you for your feedback. We regret the inconvenience you experienced and sincerely apologize for the misunderstanding regarding breakfast and the service you received. At Extended Stay America, we aim to provide a positive guest experience, and your concerns will be addressed with our team. We hope for the chance to make things right in the future.Sincerely,Hotel Management
Not worth it Front desk staff was too busy outside smoking to check us in. There was another guest also waiting. The service here has gone downhill. I used to stay here all the time and the staff was always so helpful and friendly. There are also guests who like to park on the lines taking up 2 spots. Rude! Just because you're from Texas and have a big truck, doesn't give you the right to park like that. Go back to Texas. I don't think I'll stay here again.
Business response:
Dear Lisa,Thank you for taking the time to share your concerns. We sincerely apologize for the disappointing experience, particularly with the front desk service and parking situation. This is not the level of service we strive to provide, and we regret that it fell short of your previous positive experiences with us. Your feedback is invaluable, and we are addressing these issues with our team to ensure improved service and better parking management. We understand your frustration, and we hope you might consider giving us a... read more
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.