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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed 11 nights and the elevator was out of order the whole time and the first floor was full. The staff were apologetic but no repairman ever came.
Business response:
Dear Michael, Thank you for being our guest and for your valuable feedback. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We always appreciate hearing from our guests, and we hope you will stay with... read more
Worst extended stay I’ve ever seen Went to check in and they didn’t have any rooms cleaned to be rented and the front desk lady was extremely rude the elevator was broken the vending machines were almost empty and you couldn’t walk out the door of the room they gave me without smelling weed there was what locked like someone threw a soda on the ceiling and it had been there for a long time and I had to wait an hour and a half to get my room even though I had booked in advance and the bed was so uncomfortable I couldn’t even ... read more
Business response:
Dear Danielle, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. We look forward to welcoming you back the next time you are here. Sincerely,Hotel Management
What hospitality? After checking me in the clerk informed me that the elevator was broken. Not wanting to go through the hassle of obtaining a refund and going elsewhere I struggled up the stairs with my heavy suitcase. The tv had no signal but the bathroom worked so I survived.
Business response:
Dear Alan, Thank you for your review. We are sorry for your concerns, and your suggestions are appreciated. We will work with our team and improve the areas mentioned. It was a pleasure having you as our guest again, and we hope to make your stay memorable every time you are in the area.Sincerely,Hotel Management
Ok, initial thoughts when entering the building …. This place WREAKS of marijuana. I had my children with me, mind you. The front desk gentleman did not look me in the eye once, nor smile, nor be friendly. Asked for my name and ID and so on. We got in the elevator… it sounded terrible and I thought for sure we were going to end up stuck in the thing. Walked into the room and very uncleanly. SO HOT in the room and temperature controls not working correctly. Let’s just say it was a long night. People up all night surrounding o... read more
Business response:
Dear Kayla, Thank you for your recent review of your stay at our hotel. We apologize for any inconvenience you caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us a... read more
I am leaving
Business response:
Dear Henry, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.